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Questions and answers

Ladies and Gentlemen! The unusual situation that we are now in as a result of the epidemic raises many questions for all of us: How does public transportation work? Are there border checks? Who is entitled to additional childcare allowance? Answers to these and other questions are collected in one place and the contents of the tab are constantly updated.

I have symptoms of COVID-19

What are the characteristic symptoms of the coronavirus?

People infected with the coronavirus usually experience:

  • high fever;
  • cough;
  • difficulty breathing; and
  • loss of smell or taste.

Rarely they have symptoms such as muscle pain, headaches, diarrhea, or rash.

Make sure you have symptoms that are characteristic of the coronavirus.

Take an online risk assessment test.

What if I have dyspnea and difficulty breathing?

If you have dyspnea or breathing problems, call 112 or 999 immediately to get medical help and tell the operator that you are or may be infected with the coronavirus.

I have symptoms characteristic of COVID-19. What should I do first?

If your symptoms are typical of the SARS-CoV-2 coronavirus infection, contact your primary care physician via a teleconsultation. Your doctor may have you tested for the coronavirus.

If the doctor you have chosen as your GP is not on duty, your GP’s outpatient clinic will refer you to the doctor on duty who will replace him/her at that time and who has the right to issue a referral for a test.

Use the primary care clinic search engine at: https://zip.nfz.gov.pl/GSL/GSL/POZ

You cannot get a referral for a coronavirus test from a doctor on duty as part of a night or holiday medical telecare services. You must wait until your clinic opens. If you are feeling very bad, call 112. Make sure to say that you probably have COVID-19.

My primary care doctor is not on duty and I have COVID-19 symptoms. What should I do?

If the doctor you have chosen as your primary care doctor is not on duty, your primary care outpatient clinic will refer you to the doctor on duty who is replacing your doctor at that time and who has the right to issue a referral for a test.

Use the primary care clinic search engine at: https://zip.nfz.gov.pl/GSL/GSL/POZ

You can get a referral for a coronavirus test from a doctor on duty as part of a night or holiday medical services. If you are feeling very bad, call 112. Make sure to say that you probably have COVID-19.​​​​​

Can only a primary care doctor issue a referral for a test? Can a doctor on duty providing night and holiday medical telecare services issue such a referral?

Yes, you can get a referral for a coronavirus test from a doctor on duty as part of a night or holiday medical services. If you are feeling very bad, call 112. Make sure to say that you probably have COVID-19.

Where do I find the test result?

Information about the test result can be found in your Online Patient Account.

Online Patient Account (OPA)

If the test result is positive, your family doctor will inform you. You will also receive information on your further treatment. It could be:

  • referral to a hospital;
  • starting isolation in an isolation facility (this applies, among others, to people who cannot be quarantined at home because they would expose their relatives to the coronavirus infection); or
  • starting isolation at home.
If my test result is positive, will I be informed about it?

Information about the test result can be found in your Online Patient Account.

Online Patient Account (OPA)

If the test result is positive, your family doctor will inform you. You will also receive information on your further treatment. It could be:

  • referral to a hospital;
  • starting isolation in an isolation facility (this applies, among others, to people who cannot be quarantined at home because they would expose their relatives to the coronavirus infection); or
  • starting isolation at home.
I have contacted the sanitary inspectorate using the form on the website. When will I get an answer to my question?

An employee of the sanitary inspectorate usually makes a contact within 24 hours of receiving your request. Please be patient.

If the sanitary inspectorate does not contact you within 24 hours:

  • Check if a confirmation of your notification has been sent to the e-mail address you provided in your request. If not, send the notification again.
  • If a confirmation has arrived, wait until you are contacted. Due to the large number of notifications, the waiting time for contact may be longer.
  • If there is no contact within the next 12 hours, please resend your notification or call the helpline: +48 22 25 00 115.

 

I have been in contact with an infected person

What does being in close contact with a sick person mean?

A close contact with a person ill with coronavirus means:

  • staying in close proximity (face to face) to a sick person, less than 2 m away, for more than 15 minutes;
  • direct physical contact with a person infected with SARS-CoV-2 (e.g. shaking hands);
  • direct contact without protective measures with the secretions of a person infected with COVID-19 (e.g. touching a used tissue or exposure to coughing by a sick person);
  • staying in the same room with a person ill with COVID-19 for at least 15 minutes (e.g. in an apartment, a classroom, a hospital/clinic waiting room, or a conference room);
  • contact on board an aircraft or other means of public transport involving persons occupying two seats (in each direction) adjacent to a person ill with COVID-19, persons accompanying during travel or caring for a person ill with COVID-19, and crew members working in the section where the sick person is present.
I have had been in close contact with a person who got a positive test result. Should I report it somewhere?

If you have been in close contact with a person infected with the SARS-CoV-2 coronavirus (this person has a confirmed positive PCR test for the SARS-CoV-2 coronavirus infection), report it to the sanitary inspectorate. Use the online form: Declaration for being put under quarantine or isolation by the sanitary inspectorate.

Important! If you know that you have been in close contact with an infected or sick person, stay at home - even if you have not received a decision putting you under quarantine and feel well. Avoid contacts with other people. You could infect them if you are infected. If this is not possible, use all required personal protective equipment.

Important! If you have been vaccinated for COVID-19, you will not be quarantined. This rule applies from 28 December 2020.

Will I be informed that I was put under quarantine after reporting a close contact with an infected person?

When the sanitary inspection puts you under quarantine due to exposure to the coronavirus, you will be informed about this fact. This fact will be registered in the EWP ICT system, which can be accessed by, among others, the Police and the Social Insurance Institution (ZUS). The ZUS passes on the decision to your employer, so the sanitary inspectorate no longer issues written decisions.

Find out what you should do while under quarantine.

Act responsibly and stay at home, even if you have not received a formal quarantine decision yet and you feel well.

Important! If you have been vaccinated for COVID-19, you will not be quarantined. This rule applies from 28 December 2020.

If you have questions about quarantine, call the sanitary inspectorate’s helpline: +48 22 25 00 115. The helpline is open 24 hours a day.

If you know that you have been in close contact with an infected or sick person, stay at home - even if you have not received a decision putting you under quarantine and feel well. Avoid contacts with other people. You could infect them if you are infected. If this is not possible, use all required personal protective equipment.

If you need help, e.g. with shopping, contact a social welfare center:

Assistance for those in need 

If you need psychological support, look here:

Mental health protection

I have been in close contact with a sick person, but I have not been informed that I was put under quarantine. Does that mean I can go to work or go shopping?

No, if you have been in close contact with a person infected with the SARS-CoV-2 coronavirus (this person has a confirmed positive PCR test for the SARS-CoV-2 coronavirus infection), report this to the sanitary inspectorate.

Fill in and send the application form: Declaration for being put under quarantine by the sanitary inspectorate.

Important! If you know that you have been in close contact with an infected or sick person, stay at home - even if you have not received a decision putting you under quarantine and feel well. Avoid contacts with other people. You could infect them if you are infected. If this is not possible, use all required personal protective equipment.

Important! If you have been vaccinated for COVID-19, you will not be quarantined. This rule applies from 28 December 2020.

If you have questions about the quarantine, call the Contact Center helpline: +48 22 25 00 115. The helpline is open 24 hours a day.

I am in quarantine. Do other people in my household have to be quarantined too?

Under current law, people living with a person in quarantine are no longer quarantined. This applies, for example, to:

  • family members residing with a person who has been put under quarantine due to contact at work with an infected/sick person;
  • parents living with a child quarantined because of presence of the virus at school.

All you need to know about quarantine.

Important! If you have been vaccinated for COVID-19, you will not be quarantined. This rule applies from 28 December 2020.

Where can I get more information about quarantine?

At the website. If you have additional questions about quarantine, call the sanitary inspectorate’s helpline: +48 22 25 00 115. The helpline is open 24 hours a day.

Are convalescents not quarantined even if they have been in contact with a sick person?

In case of a contact with sick person, convalescents are not quarantined.

According to §5a of the Regulation of the Council of Ministers of 23 October 2020, persons who have completed hospitalization, isolation in an isolation facility, or isolation at home due to a coronavirus infection are exempt from quarantine obligations.

Will a person vaccinated for COVID-19 be put under quarantine after a contact with a person infected with the coronavirus?

No, a person vaccinated for COVID-19 will not be quarantined.

This rule applies from 28 December 2020.

 

Coronavirus tests

Who can I get a referral for a COVID-19 test from?

A referral for a coronavirus test can be issued by a primary care physician during a teleconsultation. A referral for the test may also be issued by a doctor on duty as part of night or holiday medical services, a doctor who provides palliative and hospice care (hospices), and a doctor providing long-term care and nursing services.

Where can I get the test done?

A swab sample for the test is taken at a mobile sampling site or at the patient's home.

Who can have a test performed at a mobile sampling site?

Persons who have a referral:

  • for a test issued by a primary care doctor (POZ) or a physician in a hospital;
  • for a test issued by the Sanitary Inspectorate;
  • issued prior to admission to a care and medical facility or a care and nursing facility;
  • before admission to a social welfare home;
  • before admission to a hospice;
  • before admission to a dialysis station.

Remember that the test should be carried out as soon as possible after receiving the referral. From the day following the day on which the test is ordered by the primary care doctor, you are subject to a 10-day quarantine (however, you have the right to leave the place where you are spending it to take the swab test and to travel to the mobile sampling site and back home). If the test result is negative, you will be automatically released from quarantine.

Do I have to pay for the test?

The test is free.

Can I make an appointment for the test for a specific time?

Patients undergo the tests in the order of their arrival. It is not possible to make an appointment for a specific time. However, if you provide your mobile phone number at the time your referral for the test is issued, you may receive a text message with a suggested time (date and hour) and with the address of the mobile sampling site in your area where you will be able to take the test. The system will make a preliminary appointment for you. All you have to do is show the text you received at the mobile sampling site. Remember, however, that the above-mentioned test time is indicative.

Can I pick up the test result personally at the sampling site?

It is not possible to pick up the results in person. They are available in your Online Patient Account. You will also receive information from your primary healthcare clinic.

Can I get my test results on the National Healthcare Fund hotline?

You cannot obtain the results of your test through the National Healthcare Fund hotline. You will see the results in your Online Patient Account and you will also be informed about the results by your primary health care physician. How can I log into the Online Patient Account?

 

What do I have to bring with me to the test site?

Bring a document with your photo and your PESEL number, and follow the rules of hygiene and social distance.

 

How is the test performed at a mobile sampling site?
  1. Stop the car at the designated place.
  2. Get the documents ready.
  3. At the testing person’s sign, drive up to the station.
  4. Show your ID without opening the car window.
  5. After verification, drive up to the sample collection point.
  6. Turn off the car engine.
  7. Stay in the car.
  8. Open the window and get ready for the examination.
  9. The examination consists in measuring the temperature and taking a swab sample from the throat and the nose.

During and after the examination, follow the instructions of the staff.

How should I prepare for the test?

For at least 2 hours before the test:

  • don't eat;
  • don't drink;
  • don't chew a gum;
  • don't rinse your mouth and nose;
  • don't brush your teeth;
  • don't take any medicines; and
  • don't smoke cigarettes.

If you don't follow these rules, the test result may be inconclusive.

Where can I find the test result?

After the examination, you will see the result in your Online Patient Account and you will also be informed about it by your primary health care physician. How can I log into the Online Patient Account?

What does the test result mean?

If the result of your coronavirus test is already available, you will see one of four messages after logging into your Online Patient Account:

  • negative - a negative test result (SARS-CoV-2 was not detected). This means that you are not infected the coronavirus, but follow the usual precautions and hygiene rules;
  • positive - a positive test result (SARS-CoV-2 was detected). The presence of coronavirus has been confirmed and you should be isolated at home, unless your doctor refers you to an isolation center or a hospital. People who have had close contact with you should follow the rules concerning quarantine.
  • non-diagnostic - this means that the sample was not suitable for testing and that another sample should be taken from the patient and submitted for testing as soon as possible;
  • inconclusive - this means that the result is at the limit of the analytical sensitivity of the test and that another sample taken from the patient after 24-48 h must be examined.

If your result is non-diagnostic or inconclusive, the test must be repeated.

My coronavirus test gave a positive result. What should I do next?
  1. Once you have a positive test result, you should undergo isolation at home; for a patient without symptoms, the isolation should be 10 days long. You can also check the duration of the isolation in your Online Patient Account.
  2. You can provide a list of people with whom you have had close contact in the last 14 days by using the notification form or through the Contact Center Hotline: +48 22 25 00 115.
  3. After 7 days of isolation, but no later than on its 10th day, your primary healthcare doctor will contact you to check your condition. If symptoms appear, the isolation period will be extended.
  4. If you are isolated at home, you do not need to get an electronic sick note. The Social Security Institution has access to data in the EWP system and will make it available to your employer; on this basis, you will be paid the benefits you are entitled to.

If you feel worse, go to the hospital's infectious diseases ward or call an ambulance (phone no. 112).

Will the primary care doctor automatically put me under quarantine when he or she refers me for a test?

Yes, the primary care physician will put you under quarantine. It starts on the day of the referral for a COVID-19 test. The duration of the quarantine is 10 days. In the event of a positive result, the quarantine will change to home isolation.

I got a referral for a test, but I can take it only in a few days. What should I do? Am I quarantined?

Yes, the primary care physician will put you under quarantine. It will start the day after referral for the COVID-19 test. The duration of the quarantine is 10 days. In the event of a positive result, the quarantine will change to home isolation.

Do I have to get a permission from the sanitary inspectorate to leave quarantine or isolation to take a coronavirus test?

A person under quarantine does not currently need to obtain a permission from the sanitary inspectorate (or inform the police) to leave the place where he or she is spending quarantine in order to take a test.

Persons who take tests that they pay for are not automatically put under quarantine because they have not received a referral from a primary care doctor.

How long is the test referral valid?

The test should be done as soon as possible. The law does not specify the validity of the referral. In the absence of regulations, the general principle should apply that the referral is valid as long as there are indications, i.e. the patient has symptoms that indicate the need to perform the test and the mandatory quarantine period has not ended.

Is the antigen test treated the same as the PCR test?

According to the definition of a COVID-19 case of 31 October 2020, a positive antigen test result is currently treated in the same way as a result of a molecular RT-PCR test.
The definition is published on website of the Chief Sanitary Inspectorate.

Can I find the result of a test I paid for myself in my Online Patient Account?

Yes, the result of a test paid for by the patient will be available in the Online Patient Account when the laboratory enters the result into the EWP system.

I have taken two tests, both of which are inconclusive. What should I do?

See your primary care doctor and ask for another referral for a coronavirus infection test. Stay under quarantine for another 10 days.

Should I be under quarantine if another person in my household is waiting for a test result.

Legislation does not provide for mandatory quarantine for persons who live with a person who has been referred for a test, both asymptomatic (suspected of COVID-19) and symptomatic (suspected of COVID-19), while that person is waiting for the test result. Only when the tested person receives a positive test result are the members of his or her household placed under quarantine and the quarantine of the tested person changes to isolation.

I took a coronavirus test but I still have not received the result.

Laboratories are required to enter a positive test result into the EWP system and it should be visible to patients in the Online Patient Account.

If the test was ordered by your primary care doctor and you have not received the result, you are in quarantine for 10 days from the day of referral. If you have been ordered to take the test by the sanitary inspectorate, please call the hotline at +48 22 25 00 115.

I took a coronavirus test that I paid for myself at home and its result is positive. Should I report it somewhere?

You don't have to report a positive coronavirus test result. The laboratory is obliged to enter your result into the EWP system. Remember that you are required to be in isolation. Find out more about the isolation rules.

The “swab” ambulance did not come. Where should I report it?

Call the Contact Center helpline at +48 22 25 00 115.

Can you be punished for not taking the test ordered by a doctor?

There are no penalties for not taking a test after a doctor's referral. However, the fact of being referred for a test results in an obligation to be in quarantine, which shall not exceed 10 days from the date of issue of the referral, if no symptoms of infection have occurred.

If you feel worse, make sure to contact your primary or night care doctor.

Is it possible to go to a sampling site on foot/by bike/on a scooter?

Yes, however, you should make sure in advance how the sampling site is organized.

What should be done to receive notification of the test result by e-mail or a text message?
  • Go to www.pacjent.gov.pl and click the log in button. Select one in the available login methods.
  • In the top right-hand corner, you will see the text: “My account.” Click this link.
  • In the “Contact details” section, select “Edit your details.”
  • Enter your phone number and/or your e-mail address. Check if you want to receive text messages or email messages with notifications, or both. Save your selection.
I have a negative test result. Can I go out of my home?

If your test result is negative, it means that you don't have coronavirus and you don't have to be quarantined anymore. However, you should take the precautions and hygiene measures you have taken so far.

Remember! If you live with an infected person, you are quarantined for the duration of the isolation of the infected person, plus 7 days from the end date of the isolation. In this case, you are not allowed to leave your home.

Is it possible go to a sampling site on foot/by bike/on a scooter?

Yes, however, you should make sure in advance how the sampling site is organized.

How can I order a “swab” ambulance?

If you have symptoms of COVID-19, see your primary care or night care doctor. The doctor will issue a referral for the test and will contact the Provincial Sanitary and Epidemiological Station (PSES) by phone if you are unable to go to the sampling site on your own. The PSES issues a test referral and sends an “swab” ambulance.

Can a primary care doctor do an antigen test on a patient?

Yes, a primary care doctor can do an antigen test, but only during a visit to a primary care clinic or during a home visit home.

Antigen tests are already used in hospital wards, emergency wards, admission rooms, and ambulances by paramedics.

I returned to Poland from the UK. Should I take a coronavirus test?

All persons coming to Poland, especially from the UK, can take a coronavirus test free of charge.

Contact the sanitary inspectorate helpline at +48 22 25 00 115. The consultants will guide you to the appropriate District Sanitary and Epidemiological Station, which will refer you for a test at a drive-thru point.

What types of tests exempt from compulsory quarantine on arrival to Poland and how should they be carried out? 

Both PCR and antigenic tests are acceptable. 

The test must be carried out before crossing the border, within 48 hours from the test result. The test result in Polish or English must be presented to the Border Guard officer. 

 

Quarantine and isolation

Who is subject to mandatory quarantine?

Quarantine means isolation of a healthy person who is potentially infected and spreading the virus. 

This may regard two different situations:                                          

1. Quarantine following contact with a person tested positive / suspected infection. 

It covers people who: 

- have been in close contact with a person tested positive, e.g. at work or school – for 10 days from the day following the contact, 

- have received referral for the COVID-19 test – from the date of referral for the test until a negative test result is obtained which automatically releases from the mandatory quarantine or automatically after 10 days without COVID-19 symptoms, 

– persons residing with a person tested positive (isolated): 

a. I stage of quarantine (continuous exposure) – covers the period of residence with the person in isolation (person tested positive), 

b. II stage of quarantine (post-exposure period) 7 days from the day following the last day of isolation of the person tested positive. 

2. Quarantine following return from abroad. 

Rules for travellers from the EU Member States, Schengen Area, and Turkey arriving in Poland

Regardless of the means of transport used (collective, individual, or when crossing the border on foot), travellers are subject to a 10-day quarantine upon entry, unless they meet one of the following conditions:

  • they are fully vaccinated with all vaccine doses required and 14 days have passed since their final dose was administered (counting from the day following the last vaccination date). The vaccination must be certified by the EU digital COVID certificate or another document, in Polish or English, confirming vaccination with a vaccine that has been authorised in the European Union,
  • they had been infected with the SARS-CoV-2 virus (so-called convalescents), no later than 6 months before the day of crossing the Polish border. Convalescents must present a document confirming that they had indeed been infected, issued in Polish or English; acceptable documents include the EU digital COVID certificate,
  • they present a negative COVID-19 test result, confirmed with an EU COVID certificate or another document in Polish or English. Such a test must be performed no earlier than 48 hours before crossing the border.
  • they are children under 12 years of age who are travelling under the supervision of adults vaccinated against COVID19 or have a negative COVID-19 test result,
  • they are subject to other exemptions listed in Art. 3 of the Regulation of the Council of Ministers of 6 May 2021 on the establishment of certain restrictions, orders, and prohibitions in connection with the occurrence of an epidemic.

Travellers who have been quarantined may perform a test within 48 hours of crossing the border, with a negative test result releasing them from quarantine:

The above rules apply to travellers from:

  • European Union Member States: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, Netherlands, Ireland, Lithuania, Luxembourg, Latvia, Malta, Germany, Portugal, Romania, Slovakia, Slovenia, Sweden, Hungary, and Italy,
  • 4 non-EU countries that are part of the Schengen Area – Switzerland, Iceland, Norway, and Liechtenstein,
  • from Turkey, with which a special agreement has been concluded.

Rules for travellers from outside the European Union, Schengen Area, and Turkey arriving in Poland

Regardless of the means of transport used (collective, individual, or when crossing the border on foot), travellers are subject to a 10-day quarantine upon entry, unless they meet one of the following conditions:

  • they are fully vaccinated with all vaccine doses required and 14 days have passed since their final dose was administered (counting from the day following the last vaccination date), and their vaccination is certified by the EU digital COVID certificate or another document, in Polish or English, confirming vaccination with a vaccine that has been authorised in the European Union,
  • they are children under 12 years of age who are travelling under the supervision of adults vaccinated against COVID19,
  • they had been infected with the SARS-CoV-2 virus (so-called convalescents), no later than 6 months before the day of crossing the Polish border. Convalescents must present a document confirming that they had indeed been infected, issued in Polish or English; acceptable documents include the EU digital COVID certificate,
  • they are subject to exemptions listed in Art. 3 of the Regulation of the Council of Ministers of 6 May 2021 on the establishment of certain restrictions, orders, and prohibitions in connection with the occurrence of an epidemic.

Travellers who have been quarantined in Poland may perform a test – on the 8th day at the earliest, counting from the day after crossing the border – with a negative result releasing them from quarantine. When calculating the 7-day quarantine period, the expiry of which entitles travellers to have a diagnostic test performed on the eighth day, the day of crossing the Polish border is not taken into account).

Example: If you cross the Polish border on 1 July, then you will be eligible to have a diagnostic test performed on 9 July, with a negative result releasing you from quarantine.

Note: Individuals who stay within the territory of the Republic of Poland for no more than 24 hours and have a ticket confirming their departure abroad within this period are not subject to quarantine.

Passenger Locator Forms

Starting from 17 July, any person crossing the state border of the Republic of Poland by plane must fill out an electronic Passenger Locator Form via the ICT system before checking in, and if this is not possible, fill out a paper Passenger Locator Form provided by the cabin crew.

The data controller is the State District Sanitary Inspector competent for the place of residence or stay of the traveller.

EU digital COVID certificate

The EU digital COVID certificate is issued by the Ministry of Health. Vaccination certificates are issued as follows:

  1. in electronic form,
  2. in paper form,
  • by entities providing vaccination against COVID-19,
  • by a primary health care physician or primary care nurse.

More details about the EU COVID Certificate

Check the Border Guard website to see who is exempt from quarantine after crossing the Polish border.

Who do not have to quarantine?

1. Quarantine in case of suspicion of infection in the person’s surroundings

The regulations do not impose mandatory quarantine on people living with a person referred for testing – both asymptomatic (suspected of having contracted COVID-19) and symptomatic (suspected of having contracted COVID-19) – when the person waits for their test results. Only if the test comes out positive, people living with the tested person are quarantined, while the quarantine of the tested patient is automatically replaced by isolation.

2. Quarantine after crossing the border

The full list of exemptions from the obligation to undergo quarantine after crossing the border of the Republic of Poland is indicated in § 3 of the Regulation of the Council of Ministers of 26 February 2021 on the establishment of certain restrictions, orders and prohibitions in connection with the occurrence of an epidemic and the Regulation of the Council of Ministers of 29 March 2021 amending the Regulation on the establishment of certain restrictions, orders and prohibitions in connection with the occurrence of an epidemic.

For example, persons vaccinated against COVID-19 are not subject to quarantine. This applies to persons who have been issued a certificate of preventive vaccination with a vaccine that has been approved for marketing in the European Union.

Children under 12 years of age who are travelling under the supervision of adults vaccinated against COVID19 will not be quarantined.

Note: Individuals who stay within the territory of the Republic of Poland for no more than 24 hours and have a ticket confirming their departure abroad within this period are not subject to quarantine.

What is the difference between quarantine and isolation?

Quarantine means seclusion of a healthy person due to exposure to a hazard. Isolation means seclusion of a person whose first coronavirus test is positive.

How many days does hospital isolation last?

In the case of isolation in a hospital or an isolation room, the decision to end the isolation is made by the doctor taking care of the patient. It may not end earlier than 13 days after the onset of the symptoms and the last 3 days must be without symptoms of disease.

How can I contact the sanitary inspectorate?

If you have questions about:
• quarantine;
• close contact with an infected person,
submit your request on the website at https://www.gov.pl/web/gov/zglos-kwarantanne. In order to submit a request, you need a trusted profile (check how you can create it). You will be contacted by an employee of the sanitary inspectorate with an answer. Please, be patient as this usually takes up to 24 hours after your request.
The number to contact sanitary and epidemiological stations is the hotline at +48 22 25 00 115.

The result of my coronavirus test was positive. I'm in isolation at home. During the isolation, I had symptoms of coronavirus that I didn't have before. How many days will I have to stay in isolation?

If symptoms of coronavirus occur during isolation at home, the primary care physician makes a decision to extend the isolation, and the isolation may not be terminated earlier than 13 days after the symptoms started (the last 3 days must be without infection symptoms).

I had contact with an ill person. How many days do I have to be in quarantine?

The length of the quarantine imposed by the health inspectorate, as well as the quarantine for persons crossing the national border, has been shortened to 10 days; also, asymptomatic persons in quarantine are no longer tested. If symptoms of coronavirus occur during quarantine, the primary care physician makes a decision to extend the isolation, and the isolation may not be terminated earlier than 13 days after the symptoms started.

I had contact with an ill person. I'm in quarantine. Do I have to take a coronavirus test?

If you don't have any worrying symptoms, you won't have to take a coronavirus test. The length of the quarantine imposed by the health inspectorate, as well as the quarantine for persons crossing the national border, has been shortened to 10 days.

I crossed the national border and I'm in quarantine. Do I have to take a coronavirus test?

If you don't have any worrying symptoms, you won't have to take a coronavirus test. The length of the quarantine imposed by the health inspectorate, as well as the quarantine for persons crossing the national border, has been shortened to 7 days.

I have tested positive for coronavirus, I'm in home isolation, and I have no symptoms. How many days will I have to stay in isolation?

Home isolation lasts for 10 days if the patient has no symptoms of COVID-19. If symptoms of coronavirus occur during isolation at home, the primary care physician decides whether to extend the isolation, and the isolation may not be terminated earlier than 13 days after the symptoms started.

What is the situation of persons in quarantine? Are there any penalties for non-compliance?

As part of patrols, police officers visit people who are in quarantine and check if they are present in their places of residence. Unjustified breaches of quarantine are punished.

Persons in quarantine are healthy, but have had contact with an ill person and may fall ill - in this case, a fine of up to PLN 500 or an administrative fine of up to PLN 30,000 is imposed.

We cannot put the health of others, including our parents, grandparents, and elderly persons, at risk. Those who violate the quarantine order are dangerous to others.

Are there any differences between the penalties for breaching quarantine and breaching isolation?

Persons in quarantine are healthy, but have had contact with an ill person and may fall ill - in this case, a fine of up to PLN 500 or an administrative fine of up to PLN 30,000 is imposed.

On the other hand, persons in isolation are ill, i.e. they know that they have been infected - in this case a fine of up to PLN 500 or an administrative fine of up to PLN 30,000 is imposed and the person faces criminal liability which, depending on the size and effects of the act, may result in unconditional imprisonment.

I'm in quarantine because I came back from abroad. What kind of sickness benefits am I entitled to?

In such a situation, a person who has sickness insurance, for example:

  • an employee (compulsory insurance);
  • contractors (voluntary insurance); and
  • persons conducting non-agricultural activity (voluntary insurance)

are entitled to financial benefits on account of sickness: remuneration for the duration of the sickness paid by the employer under Article 92 of the Labor Code or sickness benefits.

You will not get any quarantine certificate from the sanitary inspectorate. There is no need for it, the information is processed electronically. You can find information about your quarantine or isolation in your Online Patient Account.

Remember to inform your employer by e-mail or phone. Within 3 working days of the end of quarantine or isolation, write a statement which will be the basis for payment of sick pay if you have not been able to perform telework during this time.

Does the sanitary inspectorate have to issue certificates of quarantine for persons returning to Poland after the introduction of quarantine?

When crossing the national border, persons returning from abroad receive information about having to be in quarantine and a leaflet with instructions on how to proceed. You will not get any quarantine certificate from the sanitary inspectorate. There is no need for it, the information is processed electronically. You can find information about your quarantine or isolation in your Online Patient Account.

If a person with coronavirus is identified in a light commercial vehicle at the border, does the vehicle have to be put in quarantine? When can another driver start driving this vehicle?

The driver has to be quarantined. The vehicle must be disinfected before another person drives it. In particular, attention must be paid to things touched in the vehicle very often with hands, such as the gear shift knob, the steering wheel, and the turn signal levers. Personal belongings of the quarantined person should be secured in such a way that they cannot infect other people. On washable surfaces, disinfectants that kill viruses effectively should be used. The vehicle also needs to be ventilated. Unnecessary items must be removed from the cabin.

What should a quarantined family do when a grandmother is about to return home from a hospital after treatment? The hospital will charge for the extra days of the grandmother's stay.

The hospital will not charge the costs, because we assume that the grandmother has health insurance. If there are no family members who can take over the care of the grandmother, you should contact your local social welfare entity or the municipality or commune by phone. You can also contact the hospital and tell them what the situation is. Perhaps a social nurse working in the hospital can help (in some hospitals, this function may have a different name or the related tasks are performed by a designated nurse).

To whom can one report a change of the address given in the statement at the border if the person who returned to Poland is not staying at that address, but in a different place?

Quarantine must be spent at the location indicated in the location card. The location where quarantine is spent must not be changed, as this would involve exposing other people to a potential risk of infection. A change of the place where quarantine is spent involves a breach of the quarantine (leaving the reported quarantine facility).

As for a change of an incorrectly reported address, it should be reported to the state district sanitary inspector.

I am in quarantine but I feel well, can I work remotely from the place where I am in quarantine?

There are no problems with that, provided that the performance of work will not involve violating the instructions issued by the sanitary inspector.

What rules apply to homeless people? How are they quarantined and who supervises them?

In case of public safety concerns, specific situations can be reported to the police or to social welfare entities (depending on the problem observed). If necessary, quarantine may take place at a location indicated by the province governor.

Do participants of international sports competitions have to be quarantined?

No. The exemption from the quarantine obligation for participants in international sports competitions applies to:

  • athletes;
  • training staff members;
  • doctors and physiotherapists;
  • referees; and
  • accredited journalists.

The exemption applies to persons who take part in competitions organised by:

  • an international sports federation active in Olympic or Paralympic sports or other sports recognised by the International Olympic Committee;
  • a continental-level international sports organisation belonging to a sports federation; or
  • a Polish sports association.

Persons who cross the Polish border must present to the Border Guard a letter issued by the organiser of the sports competition. It may also be a document - certified by a Polish sports association for a given sport - that contains data concerning the organisation of a sports competition, its date, and the nature of the person’s participation.

Can I leave the house without any restrictions if the sanitary inspectorate has not contacted me after I had contact with an infected person?

If it was the so-called close contact with a person who has a confirmed positive coronavirus test result, you should stay at home for 10 days. The criteria for close contact are specified in the definition available on the website. A binding decision on quarantine is made by the sanitary inspectorate on the basis of an epidemiological interview with the infected person. You can report the fact of contacting an ill person by calling the hotline at +48 22 25 00 115 or using a notification form.

If you have questions about:
• quarantine;
• a positive coronavirus test result;
• close contact with an infected person,
send your request on https://www.gov.pl/web/gov/zglos-kwarantanne. In order to submit a request, you need a trusted profile (check how you can create it). You will be contacted by an employee of the sanitary inspectorate with an answer. Please, be patient as this usually takes up to 24 hours after your request.

Which phone number should I call to report a problem with the Home Quarantine and STOP COVID-ProteGO Safe applications?

If the problem is with the Home Quarantine application, you should call +48 22 165 57 44. For the STOP COVID - ProteGO Safe application, call the dedicated number +48 22 250 01 15 and select 3.

Does an infected person still have to be isolated after being declared healthy?

If the primary care doctor does not decide to extend the isolation, the isolation ends 10 days after the first positive coronavirus result - in the case of a patient without clinical symptoms. If symptoms of infection have occurred, the isolation should end after 3 days without fever and without symptoms of respiratory infection, but not earlier than 13 days after the day on which the symptoms occurred.

Is a person whose 10-day isolation has ended required to take another test?

Unless the primary care doctor decides otherwise, in the absence of symptoms, isolation ends 10 days after the date of the first positive SARS-CoV-2 diagnostic test, without the need for another test.

What should I do if I have had a positive result of a coronavirus test that I paid for myself?

If the test was performed on a commercial basis without a referral from a primary care doctor and the result is positive, you should stay at home and then make an appointment by phone for a teleconsultation with a primary care doctor.

I have a positive test result. What should I do?

If your test result is positive, the laboratory where you took the test will put this information in the EWP system. The system is accessible to, among others, the police and sanitary services. Your test result will also be accessible to your primary care doctor through the gabinet.gov.pl application and to you - in the Online Patient Account.

Your primary care doctor should inform you of the result of the test. Call the clinic where you were asked to have the test taken if the doctor has not contacted you. The primary care doctor will decide whether you should recover at home or whether your condition requires hospital treatment. If you do not have proper conditions to be isolated at home, your doctor may refer you to an isolation center.

If you have been referred by a doctor for isolation at home, the doctor will pass this information on through the gabinet.gov.pl system to the district sanitary and epidemiological station.

I have been in contact with an infected person. What should I do if I need a quarantine decision?

You can check the information about your quarantine and its duration in your Online Patient Account.

Remember that you can inform your employer about the quarantine by e-mail or phone. You do not need a decision from the sanitary inspectorate. Write a statement within 3 working days of the end of your quarantine or isolation and submit it to your employer.

If a written decision is required, the decision may be sent by the competent sanitary and epidemiological station. Please contact the helpline at the following telephone number: +48 22 25 00 115.

Can I change the quarantine address?

A change of the place where quarantine is spent involves a breach of the quarantine (leaving the reported quarantine facility).

As for a change of an incorrectly reported address, it should be reported to the state district sanitary inspector.

I live in a house and have my own garden. Can I use it without any restrictions during quarantine?

Yes, but be careful and keep an appropriate distance from your neighbors.

Do I have to get a permission from the sanitary inspectorate to leave quarantine or isolation to take a coronavirus test?

A person under quarantine does not currently need to obtain a permission from the sanitary inspectorate (or inform the police) to leave the place where he or she is spending quarantine or isolation in order to take a test.

The person I live with is in mandatory quarantine. Do I also have to be in quarantine?

No, unless you have had direct contact with a person who has contracted the coronavirus. In accordance with applicable law, the persons living with a person in quarantine are not subject to quarantine anymore, e.g.:

- family members living with a person in quarantine due to having contact with a sick person/person who has contracted the coronavirus at work,

- parents living with a child in quarantine due to a coronavirus case at his/her school.

When does quarantine start for people who have crossed the national border or had contact with an sick person?

Quarantine for persons who have crossed the border or had contact with a person with the disease begins the day after the day of crossing the border or the day after contact with a person who has contracted COVID-19.

Note! If you have a COVID-19 vaccination certificate with a vaccine that is approved for sale in the European Union, you will not be placed in quarantine.

Why is there no information on my quarantine in my Patient Online Account?

The quarantine information did not appear in the POA because the laboratory has not yet entered the result in the IT system. Stay at home if you have been notified about being put under quarantine.

I have been put under quarantine. I took a test and its result is negative. When will my quarantine be lifted?

The quarantine will be lifted automatically the next day after a negative result is recorded in the system.

I took an antibody test and have receive confirmation that I have had COVID-19. Will I be quarantined if I have had contact with an infected person?

Tests that detect antibodies (serological tests) are not considered reliable as a confirmation of infection/disease history. However, in accordance with the regulations, the fact of having been through an asymptomatic SARS-CoV-2 infection or COVID-19 illness is documented by the fact that the patient has been isolated (at home, in an isolation center, or in a hospital), which is confirmed by an entry in the EWP. Only then a person who is a convalescent (i.e. has already been infected with SARS-CoV-2) is released from quarantine in case of re-exposure to the SARS-CoV-2 coronavirus.
Legal basis:
Regulation of the Council of Ministers, §5a. The quarantine obligation referred to in Article 34(2) of the Act of 5 December 2008 on prevention and control of infections and infectious diseases in people does not apply to persons who have completed hospitalization, isolation, or home isolation due to SARS-CoV-2 infection.

Where can I get information about being put under quarantine and the possibility to download a certificate?

As part of the digitization of the sanitary inspectorate, automatic quarantine notifications have been launched.  +48 22 10 43 705 is the number from which messages are sent about mandatory quarantine of persons who are in the EWP database. Information on quarantine is also available in the POA.

If you have any questions about COVID-19 or if you need to clarify the status of your quarantine, please call the main helpline of the Contact Center of the State Sanitary Inspectorate at +48 22 25 00 115.

Do I have to be under quarantine if I live with an isolated person?

Yes, a person who lives with a person infected with SARS-CoV-2 is required to be quarantined from the date of a positive test result until 7 days after the isolation of the infected person is completed.  Quarantine of this person does not require a decision of the state sanitary inspectorate.

How do I justify my absence from work and will I be paid for quarantine while my husband is in isolation?

A person who is quarantined because a person in his or her household has a positive coronavirus test result (and who was not contacted by the sanitary inspectorate) should submit a written statement to his or her employer containing the following information:

• his or her first name, last name, and PESEL number, if any;  

• the date of commencement of mandatory quarantine (the date on which the household member received information about a positive test result);

• the date the quarantine will ends (the quarantine ends 7 days after the end of isolation of the infected household member);

• the first name, last name, and PESEL number of the infected person, as well as the start and end dates of that person’s isolation at home.

Do I have to undergo another 10-day quarantine if I am referred for a second time for a test (due to an inconclusive result)?

Yes, you have to be under quarantine for another 10-day period.

I took a test that I paid for myself. Am I quarantined while waiting for the result?

In the case of a test paid for by the patient, no referral is issued and therefore no automatic quarantine is imposed on the patient.

I am in quarantine. My test result is negative. I was not automatically released from quarantine. Why?

The quarantine will be lifted automatically the next day after a negative result is recorded in the system.

Who can shorten or lift quarantine?

The decision to shorten or flit mandatory quarantine is made, in justified cases, by the district sanitary inspector.

Who is in subject to quarantine and how long is it? What about my household members?

There are currently 4 categories of people undergoing mandatory quarantine:

1. Selected categories of foreigners who cross the Polish border which as the external border of the EU – 10 days, counting from the day after crossing the border,

2. Persons who had close contact with an infected person, for example at work – 10 days, counting from the day following the contact,

3. Individuals referred for COVID-19 testing – on the day of referral for testing until a negative test result is received, which automatically releases them from mandatory quarantine or automatically after 10 days without symptoms.

The regulations do not impose mandatory quarantine on people living with a person referred for testing – both asymptomatic (suspected of having contracted COVID-19) and symptomatic (suspected of having contracted COVID-19) – when the person waits for their test results. Only if the test comes out positive, people living with the tested person are quarantined, while the quarantine of the tested patient is automatically replaced by isolation.

4. Persons living with an infected person undergoing isolation –

  • Stage I – Continuous exposure – includes a period of living with a person in isolation (infected person),
  • Stage II – Post-exposure period – 7 days, counting from the day following the last day of isolation of the infected person.

Note!

Until 14 March, people crossing the state border:

1) by aircraft

2) by rail;

3) by a motor vehicle:

a) used as public transit;

b) designed and constructed for transporting more than 9 persons including the driver;

c) used for international road transport or non-commercial international road transport, regulated international carriage or combined international transport;

d) designed for transporting more than 7 and not more than 9 persons including the driver in the case of commercial international road passenger transport;

The quarantine will also cover a person crossing the land section of the Polish border with the Czech Republic and Slovakia, regardless of the means of transport used – including on foot – in order to go to their place of residence or stay on the territory of the Republic of Poland. However, a person crossing the land section of the border for any other purpose needs to be able to produce a negative SARS-CoV-2 diagnostic test result made before crossing the border. The test result is valid for 48 hours after obtaining the result, and should be produced at the request of a Border Guard or Police officer in Polish or English.

If you have a COVID-19 vaccination certificate with a vaccine that is approved for sale in the European Union, you will not be placed in quarantine. ​​​​​

I'm a healthcare professional. Will I be quarantined if I have contact with an infected person?

No, persons who provide healthcare services to people with COVID-19, including trainees, students, PhD students and other health care workers, are not quarantined if they are examined daily, before work, with an antigen test (for at least 7 days).

This also applies when you live with a person infected with the coronavirus. The requirement to take an antigen test additionally continues for 7 days after the end of the isolation of a household member.

What are the rules of a 7-day quarantine?

In the case of a person who lives or shares a household with a person found to be infected with SARS-CoV-2 and who is therefore isolated at home for that reason, the period of mandatory quarantine ends seven days after the date of completion of that other person’s isolation.

What financial benefits are there during quarantine?

A person put under quarantine by the State Sanitary Inspectorate is entitled to sickness-related compensation (sick pay or sickness benefit). This applies to persons covered by sickness insurance, e.g. persons employed under an employment contract or a contract of mandate, or persons running a business.

The basis for payment of sickness-related compensation by the employer or the Social Insurance Institution for the period of absence from work due to obligatory quarantine is information from the EWP system.

What are the rules concerning the quarantine of a household member?

A person who shares the household or lives with a person found to be infected with SARS-CoV-2 is put under quarantine. This quarantine continues for the entire period of isolation of the household member who has been diagnosed with the infection plus 7 days after that person has completed this isolation.

Are convalescents not quarantined even if they have been in contact with a sick person?

Quarantine is not mandatory for persons who have completed hospitalization, isolation in an isolation facility, or isolation at home due to a coronavirus infection.

My household member’s test result is positive and mine is negative. If my quarantine was lifted in the POA, should I continue to be quarantined?

Yes. This is because the following people living with an infected (isolated) person are quarantined:

  • stage 1 of the quarantine (continuous exposure) - includes the period of residence with the person in isolation (infected person);
  • stage 2 of the quarantine (post-exposure period) - 7 days from the day following the last day of isolation of the infected person.
The sanitary inspectorate has not called me and, due to my positive result, my family members are quarantined and need a certificate for their employer (family members are not in the system despite being reported through the gov.pl website).

The basis for payment of wages or the sickness benefit to a quarantined person in connection with the isolation of a household member, of benefits for the period of absence from work, is a statement by the insured person about the need to undergo the above-mentioned quarantine. The declaration must include information on the start date of the mandatory quarantine (i.e. the date on which the household member received information on the positive test result) and the end date of the quarantine (according to the information received by the household member on the length of the isolation), as well as the first name, the last name, the PESEL number, if any, the passport series and number, if the person has no PESEL number, of the person living with the insured person in a shared household who was found to be infected with SARS-CoV-2, and the signature of the insured person (the person obliged to undergo quarantine).

I don't have a Patient Online Account. How can I get information about my quarantine/test result/isolation?

Your primary care doctor should inform you about the result of the test. Call the clinic where you were asked to have the test taken if the doctor has not contacted you. The primary care doctor will decide whether you should recover at home or whether your condition requires hospital treatment.

BIS (repeated) quarantine - how long is it and who does it apply to?

The BIS quarantine applies to people living with an infected (isolated) person. This is the 2nd stage of the quarantine (post-exposure period) which lasts 7 days from the day following the last day of isolation of the infected person.

On the day after my 10-day quarantine was over, I received a positive test result. Will I be put under isolation?

Yes, you will be referred for isolation in the EWP system.

I want to report quarantine on behalf of another person. How can I do that?

Fill in the notification form, which will be forwarded to the sanitary inspectorate. You must indicate in your notification that the question concerns the person on whose behalf you are asking the question and provide the details of that person.
Important! Do not use the form for matters other than quarantine notification!
You can also contact the Contact Center of the sanitary inspectorate by calling +48 22 25 00 115.

Since when does the period of isolation and quarantine of household members count, in case of a positive test result?

Isolation and quarantine of the household members is counted from the day their results are entered by the laboratory into the EWP system.

I live with a person who is infected with the coronavirus. There is no information in the system that I have been put under quarantine. What should I do?

If you live with a person ill with Covid-19, you are automatically put under quarantine. Fill in the notification form, which will be forwarded to the sanitary inspectorate.

As part of the digitization of the sanitary inspectorate, we have launched automatic quarantine notifications. +48 22 10 43 705 is the number from which messages are sent about mandatory quarantine of persons who are in the EWP database. If you have questions about COVID-19 or if you want to clarify your quarantine status, you can call +48 22 25 00 115.

Find out what you should do while under quarantine.

I have been put in quarantine, but I have not received the administrative decision of a competent sanitary inspector. Why?

You will not get any certificate from the sanitary inspectorate concerning being put under quarantine. There is no need for it, the information is processed electronically. You can find information about your quarantine or isolation in your Online Patient Account.

What should I do if I have had a positive result of a coronavirus test that I paid for myself?

The laboratory is obliged to enter the positive result of your test into the EWP system, to which the Police, the Military Police, the Border Guard, and the Social Insurance Institution has access. You will be isolated from the moment the positive result is issued. Check the isolation rules.

If you feel worse, contact your primary or night care doctor.

When does quarantine start for people who have crossed the national border or had contact with an ill person?

Quarantine for persons who have crossed the border or had contact with a sick person starts on the day following the day on which they crossed the border or the day of the contact with a person infected with the coronavirus.

I am in quarantine. My test result is negative. I was not automatically released from quarantine. Why?

The quarantine will be lifted automatically when the laboratory enters the test result into the system. You can check this by accessing your Patient Online Account.

Remember! If you live with an infected person, you are quarantined for the duration of the isolation of the infected person, plus 7 days from the end date of the isolation. Stay home.

Who can shorten or lift quarantine?

Shortening a quarantine below 10 days is an emergency measure. The decision to shorten or lift mandatory quarantine is made, in justified cases, by the district sanitary inspector.

The conditions for shortening a quarantine are a negative test result obtained from a sample collected from the quarantined person not earlier than 7 days after the exposure (i.e. after an average virus incubation period of 5-6 days) and approval by the state sanitary inspector.

Important! Quarantine is suspended for the duration of the test you were referred to by your primary or night care doctor (your trip to the swab collection site and back home). Quarantine or isolation is also suspended even when a doctor's appointment is necessary. In these situations, there is no obligation to report to the sanitary inspectorate.

Home Quarantine Application - who must use it?

The installation and use of the Home Quarantine application is a statutory obligation of people who are in quarantine due to a suspicion of the coronavirus infection. Download the Home Quarantine application from the App Store, the Google Play, or the AppGallery. After installing it, register using your phone number. Your account will be verified after you enter the code you will receive in a text message.

The use of the application is not mandatory for persons with visual impairment (blind or visually impaired) as well as persons who have submitted to relevant authorities a statement that they are not subscribers or users of a telecommunications network or do not have a mobile device on which the Home Quarantine application can be installed.

The statement can be submitted:

  • by calling the helpline: +48 22 165 57 44
  • through the ePUAP system;
  • to the office address: mc@mc.gov.pl, bearing a trusted signature, a personal signature, or a qualified electronic signature;

or

  • the completed form can be printed out and handed to the Police.

A standard format of the statement can be found on gov.pl.

I am in the BIS (repeated) quarantine. Will the sanitary inspectorate shorten my quarantine if I have a negative test result?

Shortening a quarantine is an emergency measure, especially when medical personnel have to return to work.

A request to shorten the quarantine should be sent to the relevant District Sanitary and Epidemiological Station. The decision to shorten or lift mandatory quarantine is made, in justified cases, by the district sanitary inspector.

Is a convalescent who becomes sick again (has a positive test result) required to be put in isolation?

Yes, from the date of a positive test result, the convalescent is in isolation and is subject to the same rules as those that applied during the first isolation.

May I walk a dog during quarantine?

No, you may not leave the place where you are spending the quarantine during the quarantine. Ask your family members, relatives, or neighbors to walk your dog. Keep your social distance.

If you are over 70 years old or if your health does not allow you to function independently, please contact the special senior citizens' helpline at +48 22 505 11 11.

I got an automatic call with information that I had been put under quarantine. I have had no contact with a person ill with COVID-19 and I have no symptoms. What should I do?

Contact the sanitary inspectorate’s Contact Center: +48 22 25 00 115.

I have finished quarantine. However, the police keep checking to see if I am home. What should I do?

Contact the sanitary inspectorate’s Contact Center: +48 22 25 00 115.

How do I log in to the Patient Online Account?

Go to patient.gov.pl. You do not have to register an account, but to log in, you need an electronic signature.

You can choose one of several ways to log in:

  • trusted profile - this is your free, electronic signature that allows you to take care of official business online. Check how to set up a trusted profile
  • electronic identity card - this is an ID card with an electronic layer. You can log in using a reader. The website contains instructions on how to do this
  • using an iPKO or Inteligo bank account or an account in a cooperative bank.

Read the details of how to log in to the Patient Online Account.

I have a negative test result but I have been informed that I am in quarantine/isolation. What should I do?

If you need to clarify the status of your quarantine or isolation, please call the main helpline of the Contact Center of the State Sanitary Inspectorate at +48 22 25 00 115.

I am in quarantine and I took a test that I paid for. Will I be released from quarantine if I the test result is negative?

Shortening a quarantine below 10 days is an emergency measure. Shortening a quarantine or isolation is only possible in exceptional cases, especially when medical personnel has to return to work.

Taking a test paid for by the patient, without a referral from a doctor or the sanitary inspectorate, does not provide a basis for shortening a quarantine or isolation.

Leaving the place where quarantine or isolation is spent on the basis of a negative result of a test paid for by the patient is considered a breach of the legal obligation of quarantine/insulation and is subject to criminal liability.

Should infants be reported to be put under quarantine?

Yes, if an infant has had contact with an infected person, a quarantine is mandatory. Send the contact form to the sanitary inspectorate.

Where should violations of quarantine/isolation rules be reported?

Violations of quarantine/isolation rules should be reported to the Police.

I am pregnant and currently in isolation/quarantine. The due date is near, what is the procedure?

A pregnant woman should contact the doctor taking care of her during the pregnancy, who will inform her about the rules applicable during the remaining period of the pregnancy, as well as the place and rules of hospitalization.

It is the responsibility of the doctor to assess on a case-by-case basis whether visits can be postponed until end of the isolation or quarantine and to agree on a date for the examination after its completion. If a visit is necessary, it should take place in a specially designated center in compliance with the rules of epidemiological protection of other patients and staff. Information on entities that providing the above-mentioned healthcare services in each province is provided by Provincial Branches of the National Health Fund.

I want to help another person fill out a contact form for the sanitary inspectorate. What data do I need?

If you want to help a person who does not have the tools or knowledge necessary to complete the contact form, ask this person for the following information:

  • First and last name
  • PESEL number
  • Phone number and e-mail address
  • Address of the intended quarantine location
  • Likely source of infection
I am in quarantine with a child. Do I need a permission from the sanitary inspectorate to go to a doctor who has to examine the child?

Quarantine or isolation is suspended when a doctor's appointment is necessary. Quarantine is also suspended for the duration of the test you were referred to by your primary or night care doctor (your trip to the swab collection site and back home). In these situations, there is no obligation to report to the sanitary inspectorate. Tell your doctor that you are in quarantine or isolation. This provision will enter into force on Saturday, 28 November 2020.

Does a referral for a test automatically involve being put under quarantine?

Yes, quarantine starts on the day of the referral for a COVID-19 test and continues for 10 days. Quarantine is not imposed automatically when you take a test that you pay for yourself.

In the event of a positive result, the quarantine will change to home isolation. If your result is negative, you no longer have to be quarantined and the quarantine is automatically cancelled after the laboratory enters the result in the EWP system. However, you should take the precautions and hygiene measures you have taken so far.

I have been put under quarantine. I took a test and its result is negative. When will my quarantine be lifted?

The quarantine will be lifted automatically 24 hours after the laboratory enters the test result into the EWP system.

I am a healthcare professional. I live with a person infected with the coronavirus. Am I exempted from the obligatory quarantine?

Yes, persons who provide healthcare services to people with COVID-19, including trainees, students, PhD students and other health care workers, are not quarantined if they are examined daily, before work, with an antigen test (for at least 7 days).

Important! If you live with a person infected with the coronavirus, the requirement to take an antigen test additionally continues for 7 days after the end of the isolation of the household member.

Does exemption from obligatory quarantine apply to all healthcare staff after direct contact with an infected patient?

No, the exemption from obligatory quarantine applies to those healthcare professionals involved in providing healthcare services to people ill with COVID-19.

Are healthcare professionals subject to obligatory isolation?

All healthcare professionals and employees are subject to isolation according to the same rules as others, including the duration of the isolation.

I am a healthcare professional and I have been referred for a test because I have COVID-19 symptoms. Should I stay in quarantine?

The system does not impose the quarantine requirement on healthcare professionals who participate in provision of health care services to persons ill with COVID-19.

In such a situation, the doctor issues a sick note if it is justified by the medical condition of the healthcare professional.

Where can I check when my quarantine will be over?

You can check the information about your quarantine and its duration in your Online Patient Account.

I am in quarantine. Will I be released from quarantine to handle funeral matters and go to a funeral? Do I need a permission from the sanitary inspectorate?

Shortening a quarantine below 10 days is an emergency measure. The decision to shorten or lift mandatory quarantine is made, in justified cases, by the district sanitary inspector.

The conditions for shortening a quarantine are a negative test result obtained from a sample collected from the quarantined person not earlier than 7 days after the exposure (i.e. after an average virus incubation period of 5-6 days) and approval by the state sanitary inspector.

Important! Quarantine is suspended for the duration of the test you were referred to by your primary or night care doctor (your trip to the swab collection site and back home). Quarantine or isolation is also suspended even when a doctor's appointment is necessary. In these situations, there is no obligation to report to the sanitary inspectorate.

Why is information on the quarantine not erased from the POA?

Currently, the information in the Patient’s Online Account regarding quarantine or home isolation does not disappear once it is completed. It is permanently visible unless it is replaced by another alert about required quarantine or home isolation.

This way it is still possible to download a document with an electronic signature that confirms the fact of isolation or quarantine.  The message shown indicates the correct end date of the quarantine or home isolation.

We cross the border of Poland with a child who attends an education establishment in Poland. As guardians of the child, are we exempt from quarantine?

Such exempt from quarantine, according to the position of the Chief Sanitary Inspector, applies only to persons who are permanently residing abroad and receive education or training in the territory of the Republic of Poland, and when the primary purpose for which they cross the border is education.

 

COVID-19 vaccination

Go to www.gov.pl/web/szczepimysie and find out more!

Is the vaccination mandatory? If so, are there any sanctions for refusal take the vaccine?

The vaccination will be voluntary, but we recommend that all Poles get vaccinated. The vaccine is a solution that can protect us from new waves of the pandemic. The more people get vaccinated, the more effective the protection against the coronavirus will be.

We want the vaccination to be available in every municipality so that everyone can easily sign up for it and reach the vaccination location. The strategic objective enshrined in the National Vaccination Program is to achieve a level of vaccination of the population that will make it possible to control the COVID-19 pandemic by the end of 2021, while maintaining the highest safety standards.

Is the vaccine safe? What kind of tests and procedures is it subject to?

Regardless of the type of vaccine, each of them is carefully tested and may only be administered after authorization by specialized institutions.

The registration procedures have been reduced to a minimum, but the tests have been performed according to the highest safety standards, as is the case with other vaccines.

Vaccines, like other medicinal products, require a marketing authorization before they are placed on the market. The requirements for their registration are very strict.

In Poland, vaccines are authorized by the President of the Office for Registration of Medicinal Products, Medical Devices and Biocidal Products (URPL). The decision may also be made by the Council of the European Union or the European Commission following a centralized procedure conducted by the European Medicines Agency.

In any case, the authorization is granted after an assessment of the risk-benefit ratio. This is done on the basis of documentation that contains data collected during product development and clinical trials. The risk assessment addresses the quality, safety, and efficacy of the medicinal product.

In the case of COVID-19, the administrative deadlines are shortened to ensure the rapid availability of an effective and safe vaccine. These procedural facilitations do not reduce the existing requirements concerning the safety and efficacy of the vaccine.

Early purchase agreements signed by the European Commission make the final purchase conditional on obtaining access to the European Union market. A positive decision on full or conditional access is made only for vaccines that have proven to be effective and safe in a central procedure run by the European Medicines Agency.

Pharmaceutical companies also carry out their own tests. In the case of Moderna, one of the manufacturers of a COVID-19 vaccine, the data was developed on the basis of an analysis of 196 confirmed COVID-19 infections among 3,000 participants. The company found that in the placebo group there were 185 cases of COVID-19, compared to 11 cases in the group that received the vaccine.

Go to www.gov.pl/web/szczepimysie and find out more!

I went through COVID-19. Should I get vaccinated?

Yes. People who recovered from COVID-19 are subject to vaccination. According to the CDC (Centre for disease Control and Prevention) and PHE (Public Health England), having recovered from the disease is not a contraindication for vaccination.

Vaccination of the recovered is carried out with two doses. According to the communication of the Ministry of Health from 13 April 2021, vaccination of persons with confirmed SARS-CoV-2 infection should take place not earlier than 3 months and not more than 180 days after the positive result of the test. The above rule does not apply to persons who have already received an e-referral for vaccination or who belong to the so-called 1b group (chronically ill persons).

Persons who have undergone a disease caused by SARS-CoV-2 infection shall be protected against COVID-19 within a period of not more than 3 months from the date on which the positive result of SARS-CoV-2 virus test was obtained. This also applies to patients who have had a positive result of test for COVID-19 after the first dose. In this case, the second dose of vaccine shall be received no earlier than 3 months from the date of the positive test result. This is how they are vaccinated with two doses.

E-referrals to vaccination against COVID-19, which are generated automatically by the e-Health Centre (Centrum e-Zdrowie) are verified against the above guidelines. This means that persons who received a positive test result within 90 days of the generation of referrals for the population in accordance with the National Vaccination Programme will not receive an e-referral. Every day, e-referrals are generated for the recovered (from groups already covered with registration), who reach the 91st day after the test result.

Visit www.gov.pl/web/szczepimysie and find out more!

Where can I get vaccinated?

Vaccination is carried out:

  • stationary in primary healthcare and outpatient healthcare facilities;
  • in other stationary healthcare facilities;
  • by mobile vaccination units;
  • in vaccination centres set up in backup hospitals.
     

Map of all the vaccination centres is available at gov.pl/szczepimysie

Visit www.gov.pl/web/szczepimysie and find out more!

 

Are you going out of your home? Cover your mouth and nose!

Is a mask the only thing that I can cover my mouth and nose with?

Yes. As of 27 February, you can only cover your nose and mouth with a mask. Scarves, visors and other elements of clothing are not allowed because they do not perform their primary function – namely, they do not protect against the virus.

I’m attending a mass, but I'm standing outside the church. Do I have to wear a mask?

Yes. The obligation to cover one's nose and mouth in public spaces is currently in force in the whole territory of Poland.

Should I also cover my mouth and nose in a church?

Yes, the obligation applies in places of religious worship. Only priests who celebrate the mass are exempt from this obligation, as are persons performing the service.

I work in an office. Do I have to cover my mouth and nose there?

Your employer decides whether you should cover your nose and mouth at the workplace. You can uncover your mouth and nose to eat a meal.

Do I need to wear a mask on a bus or train?

While on a bus or train, you have to cover your mouth and nose.

Do I need to wear a mask in a taxi?

Yes. Both the driver and the passengers should cover their mouth and nose during the journey.

Is a mask also required in a car?

There is no obligation to cover the face in a private car.

Is covering the mouth and nose required in stores and marketplaces?

Yes. Cover your mouth and nose with a mask in shops and markets. Scarves, visors and other elements of clothing are not allowed because they do not perform their primary function – namely, they do not protect against the virus.

I am a farmer. Do I have to cover my face when I work in the field, on the farm?

No. Farmers doing farm work do not have to cover their faces.

Can I uncover my face if I'm in a bank withdrawing money and the teller wants to check if I'm the person I claim to be?

Yes. Police officers, border guards, bank tellers, and shop assistants can request anyone to uncover the face for identification. It is a duty to do so at their request.

I'm a cashier. How am I supposed to stay in the mask for hours? It's very uncomfortable.

Keep your mouth and nose covered with a mask. Scarves, visors and other elements of clothing are not allowed because they do not perform their primary function – namely, they do not protect against the virus.

I work in a post office. I do some of my duties in the back and some at the counter. When do I have to cover my mouth and nose?

There is no obligation to cover your face in the workplace

The obligation to cover your mouth and nose with a mask also applies in workplaces if there is more than one person in the room, unless the employer decides otherwise. A mask must also be worn by a person who has contact with people coming in from the outside – customers, clients, etc. (for example at a counter).

Do I need to cover my mouth and nose when walking down the street?

Yes. Covering your mouth and nose in public spaces is obligatory also on the street.

Important! As of May 15, the obligation to wear a mask outdoors is lifted. There will be no change in the obligation to cover the mouth and nose with a mask in the closed spaces, including in collective transport, shops or churches.

Do I have to wear a mask when riding a bike?

The obligation to cover mouths and noses applies to persons who practice recreational sports. You have to wear a mask when riding a bike. You are not required to wear masks, e.g. when jogging or riding a bike in forests, parks, on lawns, in botanical gardens, in historical gardens, in family allotment gardens, and on beaches.

When working in an office where the required spacing is maintained or where there is a barrier, e.g. one made of Plexiglas, is it necessary to cover the mouth and nose?

Yes, the use of partitions or a distance of more than 1.5 m does not exclude the obligation to cover the mouth and nose at workplaces where there is more than one employee.

Does the obligation to cover the mouth and nose apply to all jobs?

The regulations do not specify an exemption from the obligation to cover the mouth and nose that would apply to certain professional groups.

The obligation to cover the mouth and nose applies at companies if more than one person is present in the room. The regulations do not exclude this obligation when partitions are used or when distances above 1.5 m are maintained.

  

Assistance, medical and sanitary services

Do you suspect that you have coronavirus?

Are you not feeling well, do you have a fever, a cough, or problems breathing? You think it's coronavirus? Stay calm and find out what to do.
If you have the following symptoms:

  • subfebrile state (body temperature between 37 °C and 38 °C);
  • symptoms of a cold; or
  • coughing and difficulty breathing,

call the nearest sanitary and epidemiological station or use a teleconsultation with your primary care doctor.

Don't go to an emergency room and don't use public transportation.

For more information see: : https://www.gov.pl/web/koronawirus/podejrzewasz-u-siebie-koronawirusa

How do heath resorts operate?

Sanatoriums and spa activities are suspended, with the possibility of completing the already started stays. The exceptions are cases where discontinuation of rehabilitation may seriously cause deterioration in the patient’s health.

Are there any guidelines/procedures for medical staff working in a hospital?

Yes, the relevant information can be found at: https://www.gov.pl/web/zdrowie/wytyczne-dla-poszczegolnych-zakresow-i-rodzajow-swiadczen.

What can I get by using teleconsultation?

During a medical teleconsultation, you can get:

  • a recommendation;
  • an electronic sick note;
  • an electronic prescription; or 
  • a suggestion to make a personal visit at the medical facility or to contact the sanitary-epidemiological station if necessary.

Medical teleconsultations:

  • reduce the risk of the spread of coronavirus;
  • facilitate isolation of people who may infect others with the virus;
  • dispel concerns if the situation is harmless; and
  • reduce the waiting time for medical appointments.

There is no fear that teleconsultations will make personal visits at the doctor’s office impossible. If necessary, after a remote interview, patients may be advised to visit a medical facility or contact a sanitary and epidemiological station. In addition, in accordance with the recommendations of the Chief Sanitary Inspector on the procedure for Primary Healthcare and Night and Christmas Healthcare in connection with the spread of the new SARS-CoV-2 coronavirus, patients should receive extensive information about the need to contact a clinic by phone to determine whether a visit at the clinic is possible.
The registration assistant should:

  • inform every patient about the possibility of a teleconsultation;
  • conduct a preliminary qualification survey for SARS CoV-2 coronavirus infection during the telephone call.

Every patient, including one without any symptoms of infection, who wants to see a doctor should first attend a teleconsultation. Only when necessary, an appointment should be made for a specific time. Based on medical history and assessment of the patient's health, the doctor providing a teleconsultation can issue a sick note.

NOTE: assessment of whether or not it is appropriate to issue a sick note in a given situation (depending on the patient's health) is the sole responsibility of the specific doctor. At the same time, the decision to impose quarantine is made by the district state sanitary inspector. Such a decision is equivalent to a sick note and the doctor is not required to issue one. Remote visits (teleconsultations) can also be used by patients who continue care at a specific specialised clinic (as a part of ambulatory specialised care) according to an established treatment plan and the patient’s clinical condition. In other words, they cannot be used by patients who are coming to a clinic for the first time or patients whose health requires a personal visit to the clinic. The decision whether or not a patient can use a teleconsultation is made by the specific doctor. The doctor may decide that he or she wants to examine the patient in person, e.g. because of the need for a physical examination on which further diagnostic and therapeutic decisions will depend.

What can I do if my primary care doctor refused to provide a teleconsultation?

In accordance with the current decision of the President of the National Health Fund on the conditions for conclusion and implementation of contracts for provision of healthcare services in the field of primary healthcare, the provider performing a contract on the provision of primary healthcare services, such as a general practitioner, a primary healthcare nurse, or a primary healthcare midwife, is obliged to ensure that the patient can take advantage of remote healthcare services. However, the teleconsultation hours are determined by the primary healthcare provider. In addition, once the medical history data has been collected, it may turn out that the patient’s condition requires an examination of the patient in a medical facility or an urgent intervention in a hospital.
Therefore, proper actions by the primary healthcare provider include:

  • indicating to the patient the time when the teleconsultation is to take place;
  • indicating that the patient must appear in person at the clinic for a physical examination by a doctor/nurse (this applies especially to people with chronic diseases, but may also be the case when symptoms of concern are reported by phone);
  • informing the patient that in a given situation he or she has to go to another medical facility, such as an emergency room or a hospital admission room, or to call an ambulance;
  • asking the patient to come to the clinic in order to issue a prescription, a referral, or a sick note (this may be required especially when new drugs are to be recommended, a referral is to be made for image tests, or the symptoms described by the patient are of concern to the medical staff).

If, on the other hand, the primary healthcare provider refuses to conduct a teleconsultation without giving the reason, or if the teleconsultation does not take place within the limits indicated above, the patient has the following options:

  • to report the case to the Manager of that medical facility and ask for intervention;
  • to file a complaint with the National Health Fund against the healthcare provider who has concluded a contract with the National Healthcare Fund for the provision of healthcare services (separate script);
  • to ask the Patients’ Ombudsman for intervention (during the working hours, the Patient Hotline is able to transfer the call);
  • to change the primary healthcare provider if the patient is not satisfied with the previous one (twice a calendar year this can be done free of charge; if done more frequently, the fee is PLN 80).
Where can I get a prescription if I can’t reach the primary healthcare provider by phone and I am refused  a prescription during a personal visit at the medical facility? 

It is the doctor who decides whether a prescription is necessary. Your options are:

  • a teleconsultation during which you can get a prescription for medicines that you take routinely;
  • leaving a written request for the issue of a prescription for medicines that you take routinely;
  • a medical appointment in the case of new medicines and a medical examination in the case of medicines that you take routinely.

If the above steps have not had the desired effect and you need a prescription for medicines that you take routinely, you should first contact the manager of the clinic. Other options available to the patient are:

  • to report the case to the Manager of the given medical facility and ask for intervention;
  • to file a complaint with the National Health Fund against the healthcare provider who has concluded a contract with the National Healthcare Fund for the provision of healthcare services (separate script);
  • to ask the Patients’ Ombudsman for intervention (during the working hours, the Patient Hotline is able to transfer the call);
  • to change the primary healthcare provider if the patient is not satisfied with the previous one (twice a calendar year this can be done free of charge; if done more frequently, the fee is PLN 80).

A request for an electronic prescription for medicines taken permanently in chronic diseases may also be submitted via the electronic consultation platform available to patients at https://pacjent.gov.pl/ewizyta. The platform enables patients to contact their doctors or nurses without leaving home. The above-mentioned solution is free of charge, available 24 hours a day and 7 days a week, also at night, on weekends or holidays, or when it is not possible to contact a primary care doctor for other reasons.

Will a patient coming to Poland with an EHIC card be treated in case of coronavirus infection?

The EHIC card confirms the holder’s right to receive, during a stay in another EU Member State, medical services that are necessary for urgent medical reasons (regardless of whether the cause is an accident or a communicable disease), taking into account the nature of these medical services and the expected duration of the stay.

Therefore, the medical services related to treatment of COVID-19 symptoms - which are urgent and arise during a stay in Poland - will be provided on the basis of the EHIC card.

Will a patient traveling to an EU country with an EHIC card be treated in case of coronavirus infection?

The EHIC confirms the holder’s right to receive, during a stay in another EU Member State, medical services that are necessary for urgent medical reasons (regardless of whether the cause is an accident or a communicable disease), taking into account the nature of these medical services and the expected duration of the stay.

The card provides evidence that its holder has the right to receive medical services in the EU Member State where he or she is staying in order to prevent the card holder from having to return to his or her own state or the state of his or her residence before the end of the intended stay in order to receive the required treatment. The purpose of such services is to enable the insured person to continue his or her stay in safe conditions. The medical services are provided according to the rules applicable to insured persons in the country of stay.

Although the card is used, the patient may be charged a part of the costs in accordance with the law of the country where he or she is staying.

Important ! A person who wants to go to another European Union country, despite the recommendations of the Chief Sanitary Inspector, should additionally be aware of co-payments in some European Union countries. Such costs can be very high for a stay in an intensive care unit, for example. Depending on the course of the COVID-19 illness and the complications, the patient may require a stay in an intensive care unit.

If the person decides to travel to another country anyway, he or she should consider taking out additional commercial insurance to cover any co-payment costs. 

During a stay in another EU member state, sanitary authorities may require the person, if ill or suspected of being infected, to be subject to similar supervision measures as determined by a sanitary inspector in Poland. This means that the stay may be forcibly extended, which will entail additional costs of living and, in the case of people who are employed in Poland, absences from work for a longer period than expected.

If a patient has no insurance and is a foreigner, will he or she be treated in Poland for free?

An uninsured patient with coronavirus symptoms will not be charged with the costs of:

  • sanitary and epidemiological tests;
  • healthcare services provided to combat COVID-19; and
  • healthcare services required due to COVID-19.
Do I have to submit the original referral for an appointment/treatment to the hospital or clinic?

From 14 March 2020 until further notice, patients are not obliged to provide the original referral to a healthcare provider (hospital, clinic) in connection with the patient’s inclusion in the waiting list for healthcare services. The patient should provide the original of the referral within 21 days from the end of the state of epidemic emergency, but not later than on the date of the provision of the healthcare service on the basis of that referral.

In the case of teleconsultations, the patient may provide a scan or a photo of the referral on the day of the provision of the service via ICT or communication systems or, if this is not possible, can provide the healthcare provider with the data shown on the referral.

How will official matters be handled by the National Health Fund, which currently operates to a limited extent?

Specific information can be obtained from the head office and the provincial branches of the National Health Fund.

Where can I submit an offer to sell medical devices?

In order to streamline the process of placing and fulfilling orders for medical devices and personal protective equipment used in the fight against COVID-19, the Purchasing Platform has been launched on the website of the Ministry of Health, which will enable a simple bidding process. On the Platform, suppliers may submit tenders directly on the request for tenders and electronic auction websites.

Who makes decisions to close healthcare facilities (e.g. a clinic where children are diagnosed)?

Restrictions on visiting patients - hospitals

The decision to restrict visits to patients is made by the head of a given healthcare facility; depending on the hospital, it can be e.g. the director, the president of the management board, or the commandant.

Temporary closure of a facility (clinic, emergency room, or outpatient clinic) due to the need to implement sanitary and epidemiological procedures

When a patient who is ill or suspected of being ill with COVID-19 comes to a healthcare facility other than an infectious disease hospital, certain sanitary and epidemiological procedures must be implemented. Such procedures include, for example, removing from work the medical staff who are in direct contact with the patient, disinfecting rooms, and limiting the possibility of contact of the patient with other patients. Depending on the circumstances (e.g. the premises available and the staff on duty), the necessary procedures may involve temporary closure of the facility. For example, if one doctor receives patients at a given time and he or she has direct contact with the patient, his or her removal from work will make it necessary to call another doctor; until the new doctor arrives, the facility cannot provide medical consultations. Similarly, if it is necessary to disinfect key premises, it will not be possible to obtain healthcare services in the facility during this time. Such closure results directly from the procedures that are in place, which are mandatory for the staff of the facility, depending on the situation.

Reduction to the necessary minimum or temporary suspension of the provision of scheduled services or services provided in accordance with an agreed treatment plan

The decision to reduce or temporarily suspend provision of healthcare services, taking into account the epidemic recommendations, is made by the management of the healthcare facility concerned.

Important! With the introduction of the state of epidemiological hazard, some medical facilities have been converted to infectious disease hospitals, which results in a reduction or suspension of admissions.

In the case of a root canal treatment, is it necessary to suspend the treatment due to the current situation or can the treatment be continued?

Call your dentist to discuss this issue. Only he or she can provide information on the consequences of postponement of the treatment. You have to decide whether or not to suspend the treatment.

What should be done in the case of a severe or chronic/progressive illness when it is impossible to sign up because this is a first visit?

Contact the healthcare facility where the treatment is planned. If, because of the coronavirus, the provider has suspended the provision of healthcare services, it will set a new date for its provision.

If the patient cannot sign up, please use the search engine and find another date (it may result in a significant delay).

What should people who require dialysis do if a coronavirus is suspected or someone is infected at the dialysis station? What steps should they take?

Healthcare facilities, especially those caring for the chronically ill with such facilities as dialysis stations, have procedures in place for such situations. The dialysis station will certainly provide information on what steps it has taken to minimise the risk of infection. Also, it should be pointed out that general recommendations for healthcare facilities have been issued. For example, staff members who are in close contact with an ill person and or a person suspected of being infected with coronavirus are usually provided with protective clothing that protects them from infection and thus from transmission of the infection to other patients. If there is a close contact between a staff member and a person suspected of being ill, the staff member is removed from work until the result of the person's diagnostic test for coronavirus is known (further treatment depends on this result).

My child is entitled to free dental/orthodontic treatment until the age of 12. The clinic where the treatments were to take place cancelled the visits due to fear of coronavirus, and the child will soon turn 12. Is it possible to extend the period of free visits after the child turns 12 years old?

The matter is regulated by the Regulation of the Minister of Health of 1 July 2020 amending the Regulation on guaranteed dental treatment services. It provides for the possibility to “extend the age” of the recipient of the the services who lost right to the services during the coronavirus pandemic.

How is the test performed at a mobile sampling site?
  1. Stop the car at the designated place.
  2. Get the documents ready.
  3. At the testing person’s sign, drive up to the station.
  4. Show your ID without opening the car window.
  5. After verification, drive up to the sample collection point.
  6. Turn off the car engine.
  7. Stay in the car.
  8. Open the window and get ready for the examination.
  9. The examination consists in measuring the temperature and taking a swab sample from the throat and the nose.

During and after the examination, follow the instructions of the staff.

How can I contact the Sanitary and Epidemiological Station?

If you have any questions concerning:
• quarantine
• positive coronavirus test
• close contact with a person suffering from the coronavirus
Send a request through. To send it, you need to have a Trusted Profile (you can find out how to create it here). An employer of the Sanitary and Epidemiological Station will contact you. This will usually happen within 24 hours from request acceptance, so please wait patiently.

The phone number to the Sanitary and Epidemiological Station Hotline is +48 22 25 00 115.

 

You recovered from COVID-19? Donate your plasma! Check how you can do it and what you are entitled to when you do it

http://www.gov.pl/koronawirus/pokonales-covid-19-oddaj-osocze-sprawdz-jak-to-zrobic-i-co-ci-przysluguje

 

Home Healthcare Program

For the safety of COVID-19 patients whose health allows them to be isolated at home, the Home Healthcare Program has been launched. It is a system for remote monitoring of patients’ parameters: blood oxygen saturation and heart rate.

Who is the program intended for?

Patients who can benefit from the Home Healthcare Program are those who have been positively diagnosed with COVID.

Patients who:

  • are over 55 years old are automatically included in the Home Healthcare Program;
  • are less than 55 years old must complete the Pulsocare form, which can be found on the website of the Ministry of Health;
  • who are under 55 years old can receive a pulse oximeter on the basis of a qualification made by a primary care physician registered in the HHS system.

The program allows for quick identification of patients who should be treated in a hospital due to deterioration of their condition.

How can I use the program?

The program is intended for adult patients who have a confirmed COVID-19 infection and are treated at home.

Patients with COVID-19 who:

  • are over 55 years old are automatically included in the Home Healthcare Program;
  • are less than 55 years old must complete the Pulsocare form, which can be found on the website of the Ministry of Health;
  • who are under 55 years old can receive a pulse oximeter on the basis of a qualification made by a primary care physician registered in the HHS system.
How does the Home Healthcare Program work?
  1. You will receive a text message with the password to the system.
  2. You will receive a pulse oximeter via the Polish Post Office. In the package you will also find a user manual and a leaflet about the HHP program.
  3. Log in to the systems on www.pulsocare.mz.gov.pl or install the PulsoCare application.
  4. After logging into the system or the application, you will be able to perform an examination using a pulse oximeter. The application guides you in a simple and intuitive way through the whole process, which consists of a pulse oximeter examination and collection of medical history in the form of a questionnaire.
  5. Conduct examinations every few hours as recommended and enter the results into the PulsoCare system.
  6. All examination results are sent to the central database and monitored by the Contact Center on an ongoing basis. Consultants and doctors verify the results of your measurements. In the event of any concern, you will be referred for a remote consultation, which will take the form of a teleconsultation. An ambulance will be called if necessary.
How to perform a measurement with a pulse oximeter?

A pulse oximeter measures blood oxygen saturation. In healthy people the correct saturation is approx. 95-100%.

Remember a few important things when performing the measurement:

  • take measurements after a few minutes of rest;
  • wash your hands before the measurement;
  • take the measurements in a seated position;
  • when using the pulse oximeter, your fingernails must not be painted;
  • perform measurements every few hours as recommended; and
  • enter all results into the PulsoCare system.
What is saturation?

Saturation is the level of oxygen in the blood. In healthy people the correct saturation is approx. 95-100%.

What can cause an incorrect pulse oximeter measurement?
  • finger movement during measurement;
  • a wet hand;
  • painted fingernails; and
  • fingernails that are too long.
Is use of the PulsoCare application/website mandatory?

The PulsoCare mobile application and website are obligatory for patients participating in the Home Healthcare Program. Without logging into the application or the website, the patient's condition will not be monitored on an ongoing basis and the pulse oximeter itself will not send the examination results for analysis. The application itself, as well as the website, are created in an intuitive way and guide the patient through the whole measurement process.

What data do I have to provide to log in to the PulsoCare application/website?

In order to log in to the PulsoCare application you need to enter your phone number and individual password received in a text message. Logging into the website is done in the same way, with the same login and password.

Do I have to do pulse oximeter measurements every day?

Yes, the patient should take pulse oximeter measurements every day. Their frequency during the day depends on the recommendations of the primary care doctor.

Will teleconsultations be provided by the Home Healthcare Contact Center or by a primary care doctor?

Teleconsultations will be provided exclusively by the Home Healthcare Contact Center. Home Healthcare helpline: +48 22 735 39 40.

The program will not require your primary care doctor to do anything else except enroll you in the program. 

With what kind of problems can I call the helpline?

If you have a problem with installation or operation of the PulsoCare application, call the Technical Hotline at +48 790 544 988. Our Consultants have extensive technical knowledge and will be happy to help you solve your problems with the application or the pulse oximeter. Our Consultants do not provide medical advice related to patient health.

 

Operation of schools

Does teaching in schools take place in a full-time form?

From May 31, all students return to full-time classes.

Valid until further notice

Until when will remote learning continue?

From May 31, all students return to full-time classes.

Kindergartens will continue to function unchanged.

When remotely learning ends?

From May 31, all students return to full-time classes.

Valid until further notice

Can spray disinfection gates be used in school?

No. According to the recommendation of the World Health Organisation (WHO), spraying disinfectants on people or clothing during its use by people in so-called tunnels, gates, or disinfection booths is not recommended due to possible negative effects of the use of biocidal products.

Furthermore, the President of the Office for Registration of Medicinal Products, Medical Devices, and Biocidal Products has not authorized a biocidal product used in gates, tunnels, booths, or disinfection curtains to be sprayed on people.

How will the so-called “reception classes” or kindergarten units in elementary schools work?

The education of and care for children in kindergarten units in elementary schools, and other forms of pre-school education remains unchanged.

Are there any situations where the school principal will be required to enable students to come to classes at school?

For students who, due to a disability or, for example, conditions at home, are unable to participate in remote learning at home, school principals are required to arrange for class or remote learning at school (using computers at the school).

Do schools have to run common rooms for grades I-III in elementary schools?

The school principal is obliged to provide care and educational activities in the school’s common room to pupils and students whose parents are directly involved in the fight against the COVID-19 pandemic.

Due to the increasing number of persons who are ill with COVID-19, there is a need for state support by increasing the number of staff, both medical and auxiliary, and volunteers (e.g. to help elderly persons). Provision of care in the school’s common room for children of parents directly involved in the fight against the pandemic can significantly increase the number of workers willing to work.

May remedial, remedial-educational classes, and early child development support classes be conducted?

Remedial, remedial-educational, and early child development support classes may be conducted for students who have an appropriate certificate of the need for special education, a certificate of the need for remedial classes, or an opinion on the need for early child development support in an institution.

These classes may involve direct contact between the child or pupil and the person conducting the classes. It is important to make sure that the classes are completely voluntary for the parents, as well as that the constitution has the ability to organize such classes in safe conditions.

Are vocational schools and institutions providing vocational or continuous training closed?

Schools and institutions providing vocational or continuous training conduct classes on a remote basis.

In the case of schools providing vocational training, continuous training establishments, and vocational training centers, vocational training activities organized in the form of practical classes are conducted remotely only to the extent that the curriculum for the specific vocation enables achievement of the selected learning outcomes using these methods and techniques. The remaining practical classes will be completed when the restrictions are lifted.

Can apprenticeship activities be conducted?

Yes, but only remotely, in the form of an educational project or a virtual company. Apprenticeship activities may also be credited on the basis of previous work experience or a previous voluntary service or internship.

Can a teacher shorten a remote class?

There is such a possibility. The decision about shortening or extending remote classes is made by the school principal. A remote class can be 30 to 60 minutes long. However, the principle that the basic duration of individual educational activities is 45 minutes is still valid.

Can the director suspend having the full-time classes at school?

Yes. The director may temporarily suspend classes or have them transfer to remote learning. To do so, however, the director must obtain authorisation of the leading authority and the favourable opinion of the state poviat sanitary inspector.

Is social distancing required at school?

Wherever possible, it is recommended that the organisation of school work ensure maintaining the distance between people in the school’s premises and reducing the accumulation of students (e.g. by different hours of arrival for particular grades, alternating breaks or courses on the pitch).

In addition, the general hygiene rules shall apply: frequent hand washing, as well as covering the mouth when sneezing and coughing.

Can a quarantined teacher work?

He or she can, but only remotely, if this is agreed with the employer - the school principal. Quarantine does not mean inability to work within the meaning of Article 6(1) of the Act of 25 June 1999 on social insurance cash benefits in the case of sickness and maternity, but constitutes inability to perform work in a specific manner.

The teacher in quarantine cannot work outside the place where he or she is spending the quarantine.   

What is the procedure for school principals to get a permission to switch to remote learning?

First, they have to contact the sanitary inspection helpline +48 22 25 00 115. If it is not possible to contact the poviat sanitary and epidemiological station, they have to contact the voivodeship sanitary and epidemiological station.

Are there any guidelines for headmasters of schools and kindergartens on how to behave if a student or member of the staff gets infected?

The Ministry of National Education, in cooperation with the Chief Sanitary Inspectorate, has prepared a number of anti-epidemic guidelines which will, above all, provide children, pupils, teachers and staff in schools and other facilities with safe conditions, while helping local authorities and headmasters to organise their work during the COVID-19 pandemic.

The guidelines prepared by the Ministry of National Education, the Ministry of Health and the Chief Sanitary Inspectorate are available here.

Should chronically ill students (e.g. suffering from immune deficiency) attend school on a daily basis and take part in full-time classes?

The decision should be taken on the basis of the opinion of the healthcare practitioner who supervises the chronically ill student.

Based on what symptoms should the school director have a child isolated?

If member of the school staff observes symptoms that may suggest that a student suffers from an infectious disease, including cough, low-grade fever or fever, they should isolate the student in a separate room or designated place, providing a minimum distance of 2 meters from other people. They should then immediately notify parents that the given student must be taken from school as a matter of urgency.

Does the facility have to be closed if a student or member of the school staff has been tested positive?

The decision to close the facility shall be taken by the director in agreement with the poviat sanitary inspector. Decisions on the group of persons that should observe quarantine shall also belong to the sanitary inspector. Social contacts should be limited until these decisions are taken. However, it is possible that only a part of the students who have been in close contact with the person tested positive will be quarantined. Other students will be subject to epidemiological surveillance, which means they will have to self-monitor their health condition and reduce social contacts. If quarantine is to include family members, such persons have to wait for the sanitary inspectorate to contact them.

What would learning look like when the director suspends or renounces from full-time classes?

As in the last school year, remote learning can be carried out. It is also possible to introduce a mixed option. What does it provide for? Such a solution allows to have class alternately, for example, one week in the full-time mode and another week remotely. The director may, in agreement with the leading authority, also propose a different solution.

Is there a justification for removing from work teachers and school employees who are over 60?

The age of a teacher or school employee is not by itself a reason to keep him or her away from work. The fact is that, according to epidemiological data, these individuals are at a greater risk of a severe COVID-19 disease.

According to the guidelines of the Chief Sanitary Inspector, solutions to minimise the risk of infection (e.g. not being on duty during breaks between classes and, in the case of administrative staff, working remotely if possible) should be applied when organising work for persons over 60 years of age or with significant health problems which place them in the “high risk” group.

Where can parents learn about the school's rules applicable during the pandemic?

The rules are be laid down in the school's regulations, which are prepared by the principal. This document should contain the recommendations indicated in the sanitary guidelines of the Chief Sanitary Inspector, the Minister of Health, and the Minister of National Education

How can parents contact the school?

The school principal will specify how to communicate quickly. We recommend that you contact your class tutor or school principal by phone.

Can the school impose quarantine on students?

The school cannot impose quarantine on anyone, it may only inform about switching to remote teaching of the whole class or school and provide general information from the sanitary inspectorate on the scope of quarantine covering students. Decisions on the group of persons to observe quarantine belong to the sanitary inspector.

Are kindergartens/nurseries working normally?

Yes, from 19 April 2021, nurseries and kindergartens throughout the country are open and can provide care for all children.

Important! Due to the epidemiological situation, the said authorities may limit the number of children in the kindergarten groups or limit the number of children under care in nurseries.

Important! A local government unit may close all nurseries and kindergartens in its area on the basis of existing general provisions.

Valid until further notice

Other frequently asked questions and answers related to the functioning of schools and other facilities in the 2020/2021 school year

A list of other frequently asked questions and answers related to the functioning of schools and other facilities is available here.

 

For parents and guardians

Is it possible to check the child's quarantine in the Patient Online Account?

If your child has a PESEL number, he or she also has a Patient Online Account. It can be accessed by the parent who reported the child for insurance with the Social Insurance Institution. When you log in to your Patient Online Account, the child’s profile can be found in the “Children” tab (you should see it when you click on the main POA page in the top right corner “Entitlements” tab). 

Is the child always visible in the parent's Patient Online Account?

The Account can be accessed by the parent who reported the child for insurance with the Social Insurance Institution. If you have children insured by you or your employer and you do not see the “Children” tab in your POA, first check  with the Social Insurance Institution if the data provided is correct (e.g. log into the Social Insurance Institution website using your trusted profile and check the data in the “Insured person” or “Health Insurance Data” tab, or call the helpline at +48 22 560 16 00).

Can I check my child's test result in the Patient Online Account?

Yes. The POA contains your child’s test result. The Account can be accessed by the parent who reported the child for insurance with the Social Insurance Institution.

Is it possible to download from the POA a document for the employer confirming that the child is in quarantine?

Yes. The Account can be accessed by the parent who reported the child for insurance with the Social Insurance Institution. If you have children insured by you or your employer and you do not see the “Children” tab in your POA, first check  with the Social Insurance Institution if the data provided is correct (e.g. log into the Social Insurance Institution website using your trusted profile and check the data in the “Insured person” or “Health Insurance Data” tab, or call the helpline at +48 22 560 16 00).

How do you get care allowance for a child who is in quarantine or isolation?

A parent can apply for care allowance if he or she is caring for the following persons who are quarantined or isolated at home:

  • a child under 14;
  • a child with a significant degree of disability or a disability certificate, including the following indications: the need for permanent or long-term care or assistance of another person in connection with a significantly limited possibility of independent living and the need for permanent participation of the child's carer in the process of the child’s treatment, rehabilitation, and education until the age of 18; or
  • another family member.

Complete a statement for your employer

From 24 October 2020, the basis for the payment of the care allowance is the insured person's declaration of the need to care for a child or a family member in quarantine or isolation at home.

The declaration should contain:

  • the first and last name of the insured person;
  • the insured person's PESEL number, if he or she has one;
  • the details of the child or other family member in the care who is in compulsory quarantine or isolation at home: the first and last name, and the PESEL number, if he or she has one;
  • the start date and the end date of the mandatory quarantine or isolation at home; and
  • the signature of the insured person.

Standard format of the declaration of care for a child or family member in quarantine or isolation (docx file, 41 kb)

My child is in quarantine. Does he have to use the Home Quarantine application?

Only adults are legally obliged to use the application. Persons under 18 years of age can use the application on a voluntary basis. Keep in mind that legal guardians of minors are required to make sure that they spend their quarantine at the designated place.

The kindergarten principal has informed me that my child is being put under quarantine. Should I report it somewhere?

You can check the information about your child’s quarantine in your Patient Online Account. If your child has a PESEL number, he or she also has a Patient Online Account. It can be accessed by the parent who reported the child for insurance with the Social Insurance Institution. When you log in to your Patient Online Account, the child’s profile can be found in the “Children” tab (you should see it when you click on the main POA page in the top right corner “Entitlements” tab).

If there is no quarantine information in the POA, report the child through the contact form.

 

Commerce and services

Are shops, shopping malls, commercial centres open?

Construction and furniture stores, as well as shopping malls will be opened from May 4. They will be able to operate under a strict sanitary regime. The maximum number of persons will also apply: 1 person per 10 m2.

Are there customer limits in shops or shopping centres?

The maximum number of persons will also apply: 1 person per 10 m2.

Will gyms and fitness clubs in shopping centres be open?

Gyms, fitness clubs and solariums operate under a sanitary regime. A limit of 1 person per 10 m2 is in effect.

Swimming pools, water parks and closed sports facilities are open as well, subject to a limit of up to 75% occupancy. Audience members may occupy no more than 50% of seats – every other seat with only every other row occupied – and if no designated seats are available, audience members must maintain a distance of 1.5 m between each other.

Sports classes and events held outside sports facilities shall be subject to a limit of 250 persons.

This number does not include persons vaccinated against COVID-19.

Can I have a meal in the catering area of the shopping center?

Gastronomic establishments operate under a strict sanitary regime at no more than 75% occupancy. A distance between individual tables must be maintained (only every other table may be occupied, with a 1.5 m distance between tables – unless there is a screen between them with a height of at least 1 m, counting from the table’s surface).

Are hairdressing and beauty salons open?

Yes.

Do I still have to wear gloves in stores?

Yes. Wearing gloves or disinfecting hands is still mandatory in stores.

Do stores have to provide gloves for customers?

Stores are required to provide disposable gloves or hand disinfectant. However, we recommend that customers have their own gloves.

Why is it necessary to wear gloves in stores?

Wearing gloves in public places reduces the risk of coronavirus infection. Remember! Wash your hands after taking off your gloves and make sure not to touch your face while wearing gloves.

 

Religious services, meetings, and events

How many people can attend a funeral?

The churches are covered with the limit of a maximum 75% of full capacity.

If the event is held outside, it is obligatory to keep a distance of 1.5 m, as well as to cover mouth and nose.

Important! In churches and religious worship facilities, the obligation to cover mouth and nose apply, excluding those who are conducting worship services.

The limit shall not apply to persons fully vaccinated against COVID-19.

How many people can attend weddings?

Up to 150 people may participate in either outdoor or indoor special events. Such events may only take place under a strict sanitary regime. A distance between individual tables must be maintained (only every other table may be occupied, with a 1.5 m distance between tables – unless there is a screen between them with a height of at least 1 m, counting from the table’s surface).

This number does not include persons vaccinated against COVID-19.

What is the limit for people present in a church?

A max. 75% of full capacity. If the event is held outside, it is obligatory to keep a distance of 1.5 m, as well as to cover mouth and nose.

Important! It is obligatory to cover your mouth and nose in temples and religious buildings.

The limit shall not apply to persons fully vaccinated against COVID-19.

How many people can take part in a demonstration?

Up to 150 people may participate in events and meetings, either outdoors, indoors or in designated gastronomic areas. The sanitary regime will still apply.

This number does not include persons vaccinated against COVID-19.

Can I arrange a meeting at my place?

Up to 150 people may participate in events and meetings, either outdoors, indoors or in designated gastronomic areas. A distance between individual tables must be maintained (only every other table may be occupied, with a 1.5 m distance between tables – unless there is a screen between them with a height of at least 1 m, counting from the table’s surface)

This number does not include persons vaccinated against COVID-19.

Can a deceased person be buried in a coffin or is cremation mandatory?

Cremation of persons who died of Covid-19 is not mandatory.

Is the funeral a family gathering / ceremony or a religious ceremony? What limits apply during funeral?

Funeral celebrations are subject to the principles a max. 75% of full capacity, as well as to the obligation to wear a mask.

The provision on 5 persons refers to gatherings within the meaning of Article 3, paragraph 1 of the Law on assemblies. The funeral is not such an assembly.

The limit shall not apply to persons fully vaccinated against COVID-19.

Can the funeral ceremony of a person deceased on COVID-19 be attended by mourners from outside the family?

Yes. Funeral celebrations are subject to the principles a max. 75% of full capacity, as well as to the obligation to wear a mask.

The limit shall not apply to persons fully vaccinated against COVID-19.

Are there any additional sanitary restrictions at a funeral of a person who had Covid-19?

Due to the risk of spread of COVID-19, the rules for handling the bodies of deceased persons are subject to a strict sanitary regime.

Is it true that persons who died of Covid-19 must be buried as soon as possible?

No, the burial takes place after the formalities related to the funeral are completed.

 

Culture and entertainment

Are cultural facilities open?

Museums and art galleries

Museums and art galleries are open and can operate under a strict sanitary regime. A limit of 1 person per 10 m2 is in effect.

Cinemas

Cinemas have resumed both outdoor and indoor activities. They operate under a strict sanitary regime at no more than 75% occupancy. Only every second seat may be occupied by viewers or listeners, and if no designated seats are available, a distance of 1.5 m must be maintained between all such viewers or listeners. Wearing masks covering both mouth and nose is mandatory.

Theatres, operas, and philharmonics

Outdoors:

Theatres, operas, and philharmonics may organise outdoor shows. They operate under a strict sanitary regime at no more than 75% occupancy. Only every second seat may be occupied by viewers or listeners, and if no designated seats are available, a distance of 1.5 m must be maintained between all such viewers or listeners. No more than 250 attendees are allowed.

This number does not include persons vaccinated against COVID-19.

Indoors:

Theatres, operas, and philharmonics have resumed indoor activities. They operate under a strict sanitary regime at no more than 75% occupancy. Event organisers must ensure that the limit of 1 person per 10 m2 is observed. Wearing masks covering both mouth and nose is mandatory.

Cultural and community centres

Cultural and community centres may conduct activities both outdoors and indoors, provided that the number of attendees - a max. 75% of full capacity.

Concerts and circus shows

Indoor concert activities have been resumed under the following conditions:

  • no more than 75% of seats may be made available to viewers or listeners,
  • a distance of 1.5 m between viewers or listeners must be maintained, and if no designated seats are available, a limit of 1 person per 15 metres squared must be observed,
  • ensuring that viewers or listeners comply with the requirement to cover mouth and nose,​​​​​​

Concerts and circus performances can be organised outdoors under the following conditions:

  • no more than 75% of seats may be made available to viewers or listeners ,
  • a distance of 1.5 m between viewers or listeners must be maintained, and if no designated seats are available, a limit of 1 person per 15 metres squared must be observed; additionally, no more than 250 attendees are allowed. Persons vaccinated against Covid-19 shall not count towards the limit of 250 attendees.
  • ensuring that viewers or listeners comply with the requirement to cover mouth and nose,

Entertainment – Outdoor amusement parks

Outdoor amusement parks can resume operations at up to 75% occupancy.

Libraries

Libraries may make their collections available to readers provided that the limit of 1 person per 10 m2 of space is observed; librarians shall not count towards this limit. Information on the limit of persons allowed into the library shall be posted at the library’s entrance.

Public and research libraries may organise indoor meetings and events provided that the following criteria are met:

  • no more than 15 attendees are allowed, with each of them maintaining a distance of 1.5 m from other persons;
  • ensuring that attendees comply with the requirement to cover mouth and nose;​​​​​
Do I still have to cover my mouth and nose?

Yes, covering mouths and noses in public space, indoors, is mandatory.

What about congresses, fairs, and conferences?

Trade fairs, congresses and conferences can be organised provided that the limit of 1 person per 10 m2 is complied with.

Can amusement parks and theme parks be open?

Yes.

Outdoor amusement parks can resume their activities with a maximum of 75% attendance.

 

What about activities for children in cultural centres? Can they be organised?

Cultural and community centres may conduct activities both outdoors and indoors, provided that the number of attendees - a max. 75% of full capacity.

 

Hotels and restaurants

Are hotels working normally?

Hotels have resumed operations. A 75% occupancy limit is in effect.

Will I be able to use the gym, swimming pool, or recreation area during my stay in a hotel?

Yes.

I want to go to a restaurant. Should I wear a face mask on its premises?

Yes.

Can hotel restaurants serve meals to guests in hotel rooms?

Yes.

Are worker hotels operating normally?

Yes.

Can hotel services be used by athletes during camps and sporting competitions?

Yes, hotels are currently open for athletes during camps and sporting competitions.

 

Sport and recreation

I practice jogging. Do I have to wear a mask while running?

Form May 15 the obligation to wear a mask outdoors is lifted. There will be no change in the obligation to cover the mouth and nose with a mask in the closed spaces, including in collective transport, shops or churches.

Can I take a shower after training in a gym?

Yes.

Can I go to the pool?

Yes.

Is it possible to use a sauna, a jacuzzi, or a paddling pool for children?

Yes.

Can fans be at present in sports halls during tournaments?

Playing sports in indoor sports facilities is allowed at no more than 75% occupancy.

Sports events in open-air sporting venues are held with audiences not exceeding 50% of the venue’s total capacity.

Is physical activity allowed without a mask?

As of May 15, the obligation to wear a mask outdoors is lifted.

Can participants use the changing rooms and showers that are located in the sports facilities?

Yes.

Do I have to wear a mask when riding a bike?

As of May 15, the obligation to wear a mask outdoors is lifted.

Can amateur sports events (such as running, cycling, and other open-air competitions) be organized and are such events subject to restrictions?

Yes. Gyms, fitness centres and solariums will be reopened. The maximum number of persons will apply: 1 person per 10 m2. Swimming pools, aquaparks and sports facilities will also be reopened, with maximum 75% of the facility’s occupancy rate allowed and no more than 50% of the audience’s seats made available to the public, every second place in the audience, alternately in rows and, in the absence of designated audience places, at a distance of 1.5 m between the spectators. For sports activities and events organised outside sports facilities, a limit of up to 500 people will apply.

Does the fact that gyms are closed also mean that down fitness clubs such as yoga studios, climbing walls, or squash courts are closed?

Yes.

 

For employees

When can an employer require employees to do so-called remote work?

According to the regulations, in order to prevent coronavirus infections, employers may ask their employees to perform their duties for a certain period of time outside their normal workplace. This is called remote working. 
Pursuant to the adopted law, “counteracting COVID-19” means all activities related to the control, prevention of the spread, and counteracting the effects of the disease. Therefore, there are numerous grounds for requiring employees to work from home and, in practice, every employer, if only for the sake of prevention, can ask employees to perform remote work.

Can I ask to work from home?

The decision to ask employees to do remote work lies solely with the employer. An employee may of course ask for it, but such requests are in no way binding on the employer.

Is remote working different from teleworking?

No, the concept of remote working is broader than the concept of teleworking. Remote work within the meaning of this law simply consists in performing work outside the place of permanent work as required by the employer and in order to counteract COVID-19.

What is the difference between remote working and teleworking?

Teleworking involves working regularly outside the company using electronic means of communication. A teleworker is an employee who performs work under these conditions and communicates the results of the work to the employer, in particular using electronic means of communication. For example, this could be work performed on a computer and sent to the employer by e-mail.

In the case of remote working, however, an employee may perform work e.g. at home without using electronic means of communication (a computer and Internet).  For example, an employee working at home analyses documents, writes an opinion by hand, and transmits the effect of his work to the employer.

Will my salary change if my boss asks me to work remotely?

No. Your salary will not change. Remote working is a change of the place of work, but you are still working, so you should be paid the same amount as before.

How is remote working documented?

It is a matter of agreement between the employer and the employee. An order to work remotely does not have to be given in writing, but like any other work order, it can be given orally, by e-mail or in a text message. Your employer may confirm this order in writing.

How should rooms in a workplace where a person has been ill or suspected of being infected with the coronavirus be disinfected? Who should confirm that this disinfection has been performed?

The person responsible for disinfecting the room and the manner of its documentation should be specified by the employer. To disinfect the room, one can follow the guidelines of the Chief Sanitary Inspector for healthcare facilities (on disinfecting rooms where a person infected or suspected of being infected with coronavirus stayed), i.e. prevent use of the room where the infected person stayed, clean and disinfect surfaces, furniture, and equipment - after they are disinfected, they can be used again; ventilate the room, and disinfect the route(s) leading to the room that have been used by the infected person (stair handrails, handles, counters etc. - all items that the person could have touched); use disinfectants that kill viruses effectively.

I'm a courier and I’m in contact with a lot of customers and parcels. How should I behave?

Observe the basic prevention rules that significantly reduce the risk of infection: remember to cover your nose and mouth in closed spaces, wash your hands frequently with soap and water, and avoid touching your eyes, nose and mouth. Keep a safe distance (1.5 m) from persons who cough, sneeze or have a fever.

Can employers impose a body temperature measurement requirement on employees and send them home in case of elevated temperature? If so, what is the limit temperature; if not, then why can’t employers do it, and can they do anything else to minimise the risk of infection?

As for temperature measurements required by employers, contact the State Labor Inspectorate. For certain types of work, there may be additional industry recommendations, e.g. for medical staff. Above all, common sense and basic principles of hygiene must be observed.

How can I take care of my child if I am not in quarantine and have already used up my care allowance?

The care allowance is generally granted to an insured parent or legal guardian of a child under 8 years of age, among others in the event of unforeseen closure of an educational institution (e.g. kindergarten) for a total maximum period of 60 days per calendar year (for all children).

A care allowance for a maximum period of 60 days per year (for all children in total) is also available in the event of illness of a child up to 14 years old.

For example, if an educational institution, such as a kindergarten, is closed due to an educator infected with coronavirus, after 21 September of this year the parents or legal guardians are entitled to apply for a care allowance for a maximum period of 60 days per calendar year.

Until 20 September of this year, in such cases as the one described above, a cash benefit introduced due to the coronavirus epidemic was available as part of additional care for a healthy child, referred to as additional care allowance. Thus, the limit of 60 days per calendar year - which entitled parents and guardians to a care allowance according to general terms - was maintained.

My child is less than 10 years old and is now in quarantine. How can I take care of him/her, who will excuse my absence at work?

If a child is in quarantine due to the decision of the Sanitary Inspection or an authorised doctor, he/she is sick in accordance with the Allowance Act. Therefore, in this case, the insured parents are entitled to apply for the caregiver allowance.

It should be noted that if the insured person voluntarily refrains from work and does not receive a medical certificate stating their incapacity for work due to the provision of personal childcare or a decision of the Sanitary Inspection on quarantine for family members, such person is not entitled to cash benefits in the case of sickness.

What documents should I give to my employer while in quarantine?

If you are in quarantine or isolation, inform your employer by phone or email. You don't need a decision from the sanitary inspectorate. Write a statement within 3 working days of the end of your quarantine or isolation. It will justify your absence from work and will be the basis for payment of your sickness compensation if you have not been able to perform telework in this period. The statement should contain some necessary information:

1. Your personal data

  • your first and last name
  • your PESEL number
  • the series and number of your identity card or passport

2. The start and end dates of your mandatory quarantine

3. Your signature

In case of doubts as to the content of the statement, the employer may verify the quarantine information at the district sanitary and epidemiological station.

You can check the information about your quarantine and its duration in your Online Patient Account.

I have a child under 10 years of age who has been put under quarantine. How am I supposed to provide him with care and who will justify my absence from work?

When a child is quarantined as a result of a decision of the sanitary inspectorate or an authorized doctor, he or she is ill according to the provisions of the act on benefits. Therefore, in such a case, insured parents are entitled to apply for a care allowance.

It should be noted that if an insured person voluntarily abstains from work and does not receive a medical certificate of incapacity for work due to care for a child provided in person or a decision of a sanitary inspector putting family members under quarantine, he or she is not entitled to cash benefits in case of illness.

Do employers have to inform the sanitary inspectorate that employees are infected with the coronavirus?

Employers are not required to inform the sanitary inspectorate that employees are infected with the coronavirus.

Do I have to prove in any way in a hotel that I am traveling on business?

Yes, you should submit a declaration about the purpose of your trip.

My employer has informed me that I should be at work by now, but I have been informed that I am still in quarantine. Where can I confirm the quarantine information?

The Social Insurance Institution and the Sanitary Inspectorate have the same information taken from the system. There should be no discrepancies. This may be due to the fact that the quarantine information received by the worker is not up to date. The information can be confirmed by the District Sanitary and Epidemiological Station that ordered the quarantine.

Can I work remotely in isolation or quarantine? Also when am I on sick leave?

There are no prohibitions to remote working in quarantine, provided that the work does not violate quarantine rules. But you are not allowed to work when you are on sick leave.

Do I need a sick leave when I am under isolation or quarantine?

If you are in quarantine or isolation, inform your employer by phone or email. You don't need a decision from the sanitary inspectorate. Write a statement within 3 working days of the end of your quarantine or isolation. It will justify your absence from work and will be the basis for payment of your sickness compensation if you have not been able to perform telework in this period. The statement should contain some necessary information:

1. Your personal data:

  • first and last name;
  • PESEL number;
  • series and number of your identity card or passport; and
  • start and end dates of your mandatory quarantine.

2. Your signature.

In case of doubts as to the content of the statement, the employer may verify the quarantine information at the district sanitary and epidemiological station. You can check the information about your quarantine and its duration in your Online Patient Account.

I have had contact with an infected person and my employer has reported me to the sanitary inspectorate. What should I do if no one has contacted me for 10 days?

Quarantine is imposed for a period of 10 days (counting from the day following the day of contact with the source of infection). After this period, quarantine is no longer imposed if the person in contact with the ill person has no symptoms of coronavirus. In case of fever, cough, or loss of smell or taste you should stay at home and make an appointment for a teleconsultation with your primary care doctor immediately. You can find information about your quarantine or isolation in your Individual Patient Account.

What documents should I give to my employer while in quarantine?

If you are in quarantine or isolation, inform your employer by phone or email. If the sanitary inspectorate has contacted you, the information about your quarantine will be registered in the IT system of the e-Health Center (EWP system). Information about the quarantine in the EWP system is also available to the Social Insurance Institution (ZUS), which makes it available to employers on the PUE ZUS profile. Quarantine information will also be available in your Patient Online Account. Therefore, you do not have to submit any additional quarantine documents to your employer. 

If you are in quarantine or isolation at home and you do not see the relevant data on your employer's profile on the PUE ZUS, you should submit a written statement to your employer within 3 working days of the end of your compulsory quarantine or isolation at home. The statement should contain some necessary information:

  1. Your personal data

• first and last name;

• PESEL number;

• series and number of your identity card or passport; and

  1. start and end dates of your mandatory quarantine;
  2. your signature.

In case of doubts as to the content of the statement, the employer may verify the quarantine information at the district sanitary and epidemiological station.

A person who is quarantined because he or she shares a household or lives with a person found to be infected with SARS-CoV-2 (who has not been contacted by the Sanitary Inspectorate) should submit a written statement to his or her employer containing the following information:

• his or her first name, last name, and PESEL number, if any;  

• the start date of the mandatory quarantine (the date on which the household member received information about a positive test result);

• the end date of the quarantine (the quarantine ends 7 days after the end of isolation of the infected household member);

• the first name, last name, and PESEL number of the infected person, as well as the start and end dates of that person’s isolation at home.

My child is in quarantine. How can I get a care allowance?

A parent can apply for care allowance if he or she is caring for the following persons who are quarantined or isolated at home:

  • a child under 14;
  • a child with a significant degree of disability or a disability certificate, including the following indications: the need for permanent or long-term care or assistance of another person in connection with a significantly limited possibility of independent living and the need for permanent participation of the child's guardian in the process of the child’s treatment, rehabilitation, and education until the age of 18; or
  • another family member.

Quarantine or isolation of a child or other member of the family is treated as a disease of the child or other member of the family.

From 24 October 2020, the basis for the payment of the care allowance is the insured person's declaration of the need to care for a child or a family member in quarantine or isolation at home.

The declaration should contain:

  • the first and last name of the insured person;
  • the insured person's PESEL number, if he or she has one;
  • the details of the child or other family member in the care who is in compulsory quarantine or isolation at home: the first and last name, and the PESEL number, if he or she has one;
  • the start date and the end date of the mandatory quarantine or isolation at home; and
  • the signature of the insured person.

The employer or the Social Insurance Institution may request the State Sanitary Inspectorate to confirm the information contained in the statement.

If one of the household members is quarantined, how should the other household members inform their employers?

If you have not had direct contact with a person infected with the coronavirus, you will not be put under quarantine. Under current law, people living with a person in quarantine are no longer quarantined. This applies to:

- family members residing with a person who has been put under quarantine due to contact at work with an infected/sick person and

- parents living with a child quarantined because of presence of the virus at school.

Can I work remotely in isolation or quarantine?

There are no prohibitions to remote working in quarantine, provided that the work does not violate quarantine rules. However, you cannot work during isolation.

When does quarantine start for persons referred for a test by a primary or night care doctor?

Quarantine for persons referred for a test by a primary or night care doctor starts on the date of the referral for the test.

 

Care allowance

In what cases will I be entitled to an additional care allowance?
  • When a nursery, kindergarten, school or day-care center attended children or adults with disabilities is closed because of COVID-19 or
  • When a nursery, day-care center, kindergarten, or other facility or entity employing day carers is unable to provide care due to temporary restrictions on the operation of this facility in connection with COVID-19.
  • Additional care allowance is also available when above-mentioned facilities are opened on a limited scale.
Since when will I be entitled to the additional care allowance?

The additional care benefit will be paid until 14 March 2021.

Who will be entitled to the additional care allowance?

As before, the following persons will be entitled to the additional care allowance:

  • parents of children under the age of 8;
  • insured parents of children who are:
    • up to 16 years old who have a disability certificate;
    • up to 18 years old with a severe or moderate degree of disability; and
    • up to 24 years old who have a certificate of need for special education; and
  • insured parents or guardians of adults with disabilities who have been dismissed from work due to the need to provide care for such persons.
How to obtain supplementary care allowance?

The rules for applying for supplementary care allowances have not changed.

In order to receive a supplementary care allowances, you just have to file at your contribution payer, for example your employer or principal, a declaration on taking care of your child. Such a declaration works automatically as an application for supplementary care allowance. Persons carrying out non-agricultural activities shall make such a declaration at the Social Security Office. Without the declaration filed, the Social Security Office or the contribution payer will not pay the allowance.

The supplementary allowance shall not be included in the limit of 60 days of the care allowance in the calendar year granted under the so-called general rules.

Declaration on taking care of a child and instructions on how to file it via the PUE Social Security Office portal are available at zus.pl. Entitlement to the allowance on this basis is valid no longer than to 9 May 2021.

Do employees have to work remotely if they are in quarantine?

No. Mandatory quarantine is treated on a par with inability to work due to illness. Quarantined persons are therefore entitled to sickness-related compensation: wages for the time of sickness paid by their employer or the sickness benefit. This applies to persons covered by sickness insurance, e.g. persons employed under an employment contract or a contract of mandate, or persons running a business.

Benefits are also available to insured persons who have been put in isolation, including isolation at home. If they get the benefits, they should not do remote work.

If an employee does not apply for the sickness benefit in connection with quarantine and, in agreement with his or her employer, works remotely, he will not be entitled to the sickness benefit. However, he or she will be paid for the work.

Can the employer require an employee to go on leave?

An employer has the right to require an employee to go on leave when the employee has outstanding leave. Otherwise, the employer has no such right.

When working in an office where the required spacing is maintained or where there is a barrier, e.g. one made of Plexiglas, is it necessary to cover the mouth and nose?

Your employer decides whether you should cover your nose and mouth at the workplace.

I am self-employed. I am in isolation. How will I get paid the benefit?

An entrepreneur who is self-employed and is in isolation will receive the sickness benefit if he or she:

  • has sickness insurance (which is voluntary) and
  • has had the sickness insurance for at least 90 days before the isolation.

The document required for the payment of the sickness benefit is:

  • information about the isolation from the EWP system, which is available to the Social Insurance Institution, and
  • the application for the benefit (ZAS-53 or Z-3b), which can be submitted electronically by the entrepreneur via the electronic services platform of the Social Insurance Institution.

On this basis, the Social Insurance Institution will pay the sickness benefit to the insured person.

Where can an employer confirm an employee's declaration of completed quarantine?

The employee's declaration of completed quarantine can be verified at the sanitary and epidemiological station in a given location. Please contact the helpline at the following telephone number: +48 22 25 00 115.

 

For students and universities

Are there any guidelines concerning operation of universities?

Yes, the Ministry of Science and Higher Education has prepared recommendations for universities. However, these guidelines are not mandatory. The recommendations and guidelines contained in the document should be helpful as a starting point for drafting internal procedures.

Environmental guidelines for operation of universities in the academic year 2020/2021

Are there any guidelines for remote learning?

Yes, the Ministry of Science and Higher Education has prepared recommendations for conducting classes using distance learning methods and techniques in all fields of study and on all levels of education.

Recommendations of the Ministry of Science and Higher Education concerning distance learning methods and techniques

How are universities working in the academic year 2020/2021?

Classes at universities are currently held in a remote mode.

The exceptions are:

  • classes that cannot be conducted remotely due to their nature and
  • classes that must be completed during the final year of studies.

The rector or the head of an institution conducting doctoral studies may decide to hold these classes at the institutions.

If it is necessary to conduct classes at the institutions, it is necessary to ensure organizational solutions that minimize the risk of infection of their participants. The number of students in groups should be reduced and the capacity of the classrooms should be adjusted, and changes should be made to the timetable so as to prevent accumulation of classes that require physical presence.

What will laboratory and clinical classes look like?

Laboratory and clinical classes in medical faculties should be organized in accordance with the Recommendations for ensuring safe organization of laboratory and clinical classes at universities, prepared by the Chief Sanitary Inspector.

The recommendations focus on rules which, if implemented, will reduce the risk of coronavirus infection during classes. The requirements to be met to ensure safety of students, staff members, and patients include:

  • allowing only healthy persons, with their mouths and noses covered, to attend classes;
  • prohibition to bring unnecessary items (including mobile phones) to class; and
  • requirement to use only one's own items (e.g. stethoscopes) and to disinfect items shared with others.

Teaching takes place remotely – excluding practical classes.

How are internships conducted?

The rector (or another authorized person) makes a decision on the recognition of the current internship and on how to complete the missing learning outcomes that result from the internship.

The following recommendations should also be taken into account:

  • the duration of the internships can be shortened and the learning outcomes can be achieved in an alternative way, e.g. by conducting classes in the form of exercises or laboratories (e.g. simulations) remotely.
  • if, in the framework of the completed internship, the tutor establishes that the learning outcomes have been achieved, it can be considered as having been completed.

From 5 December 2020, internships for teachers may take place using distance learning methods and techniques. Find out more.

More information about internships.

How do dormitories operate?

In order limit the spread of the SARS-CoV-2 virus, it is recommended to:

  • disinfect hands and measure the temperature at the entrance to the building;
  • respect the principles of social distancing and, in particular, avoid gatherings of people;
  • cover the mouth and nose (using a mask, a visor, etc.) when in common areas (corridors, kitchens);
  • introduce restrictions on the maximum number of people who can be present in common areas at the same time, such as the kitchen, the study room, the TV room and others;
  • to handle administrative matters, use the phone or e-mail;
  • introduce, until further notice, a ban on outside visitors and gatherings in dormitories;
  • ensure a spare room, or even a part of the building, for isolation;
  • inform the residents of dormitories who notice symptoms indicating COVID-19 that they are obliged to immediately report this fact by phone to the administration of the dormitory and refrain from moving around the common areas of the building. The administrator of a dormitory or an employee appointed by him or her will contacts the District Sanitary and Epidemiological Station in order to determine further steps.

Follow the current rules and restrictions.

Is it possible to reduce the tuition fees due to the fact that the classes are now held remotely?

The rector may decide to reduce or even suspend fees for studies during the period of remote learning.

Are student identity cards still valid during the period when operation of universities is restricted?

Student identity cards remain valid during the period of restrictions on operation of higher education institutions and 60 days after its end.

   

For travelers and drivers - return to Poland, travel abroad

Until when will the restrictions on crossing the Polish border be in force?

On 13 June, Poland has restored full border traffic within the internal borders of the European Union. This means that you can travel freely and cross the internal borders of the European Union. The travellers have the right to free entry, exit and transit through the territory of the Republic of Poland.

Rules for travellers from the EU Member States, Schengen Area, and Turkey arriving in Poland

Regardless of the means of transport used (collective, individual, or when crossing the border on foot), travellers are subject to a 10-day quarantine upon entry, unless they meet one of the following conditions:

  • they are fully vaccinated with all vaccine doses required and 14 days have passed since their final dose was administered (counting from the day following the last vaccination date). The vaccination must be certified by the EU digital COVID certificate or another document, in Polish or English, confirming vaccination with a vaccine that has been authorised in the European Union,
  • they had been infected with the SARS-CoV-2 virus (so-called convalescents), no later than 6 months before the day of crossing the Polish border. Convalescents must present a document confirming that they had indeed been infected, issued in Polish or English; acceptable documents include the EU digital COVID certificate,
  • they present a negative COVID-19 test result, confirmed with an EU COVID certificate or another document in Polish or English. Such a test must be performed no earlier than 48 hours before crossing the border.
  • they are children under 12 years of age who are travelling under the supervision of adults vaccinated against COVID19 or have a negative COVID-19 test result,
  • they are subject to other exemptions listed in Art. 3 of the Regulation of the Council of Ministers of 6 May 2021 on the establishment of certain restrictions, orders, and prohibitions in connection with the occurrence of an epidemic.

Travellers who have been quarantined may perform a test within 48 hours of crossing the border, with a negative test result releasing them from quarantine:

The above rules apply to travellers from:

  • European Union Member States: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, Netherlands, Ireland, Lithuania, Luxembourg, Latvia, Malta, Germany, Portugal, Romania, Slovakia, Slovenia, Sweden, Hungary, and Italy,
  • 4 non-EU countries that are part of the Schengen Area – Switzerland, Iceland, Norway, and Liechtenstein,
  • from Turkey, with which a special agreement has been concluded.

 

Rules for travellers from outside the European Union, Schengen Area, and Turkey arriving in Poland

Regardless of the means of transport used (collective, individual, or when crossing the border on foot), travellers are subject to a 10-day quarantine upon entry, unless they meet one of the following conditions:

  • they are fully vaccinated with all vaccine doses required and 14 days have passed since their final dose was administered (counting from the day following the last vaccination date), and their vaccination is certified by the EU digital COVID certificate or another document, in Polish or English, confirming vaccination with a vaccine that has been authorised in the European Union,
  • they are children under 12 years of age who are travelling under the supervision of adults vaccinated against COVID19,
  • they had been infected with the SARS-CoV-2 virus (so-called convalescents), no later than 6 months before the day of crossing the Polish border. Convalescents must present a document confirming that they had indeed been infected, issued in Polish or English; acceptable documents include the EU digital COVID certificate,
  • they are subject to exemptions listed in Art. 3 of the Regulation of the Council of Ministers of 6 May 2021 on the establishment of certain restrictions, orders, and prohibitions in connection with the occurrence of an epidemic.

Travellers who have been quarantined in Poland may perform a test – on the 8th day at the earliest, counting from the day after crossing the border – with a negative result releasing them from quarantine. When calculating the 7-day quarantine period, the expiry of which entitles travellers to have a diagnostic test performed on the eighth day, the day of crossing the Polish border is not taken into account).

Example: If you cross the Polish border on 1 July, then you will be eligible to have a diagnostic test performed on 9 July, with a negative result releasing you from quarantine.

Note: Individuals who stay within the territory of the Republic of Poland for no more than 24 hours and have a ticket confirming their departure abroad within this period are not subject to quarantine.

Passenger Locator Forms

Starting from 17 July, any person crossing the state border of the Republic of Poland by plane must fill out an electronic Passenger Locator Form via the ICT system before checking in, and if this is not possible, fill out a paper Passenger Locator Form provided by the cabin crew.

The data controller is the State District Sanitary Inspector competent for the place of residence or stay of the traveller.

EU digital COVID certificate

The EU digital COVID certificate is issued by the Ministry of Health. Vaccination certificates are issued as follows:

  1. in electronic form,
  2. in paper form,
  • by entities providing vaccination against COVID-19,
  • by a primary health care physician or primary care nurse.

More details about the EU COVID Certificate

Who is not banned from entering Poland?
  1. citizens of the Republic of Poland,

  2. foreigners married to citizens of the Republic of Poland, persons under the care of Polish citizens or children of Polish citizens,

  3. foreigners holding the Polish Charter (Karta Polaka),

  4. members of diplomatic missions, consular posts and representatives of international organizations and the members of their families as well as other persons crossing the border of the Republic of Poland on the basis of a diplomatic passport,

  5. foreigners who are permanent or temporary residents of the Republic of Poland,

  6. foreigners entitled to work in the territory of the Republic of Poland, i.e. foreigners who are entitled to work on the same terms as Polish citizens, holding a work permit, a certificate of entry into the seasonal job registry, a declaration of entrusting work to a foreigner in the territory of the Republic of Poland, who:
    - perform work in the territory of the Republic of Poland, or
    - will present documents confirming that work will be undertaken immediately after crossing the border;

  7. foreigners driving a means of passenger or cargo transport within the framework of their professional activities consisting in passenger or cargo transport;

  8. drivers conducting road transport within the framework of international road transport or international combined transport, transiting through the territory of the Republic of Poland by means of transport other than the vehicle by which the road transport is conducted;
    - to take a rest period in their country of residence,
    - after taking the above-mentioned rest period abroad, and after a break in work in circumstances specified in the law on the working time of drivers.

  9. students studying in the Republic of Poland or in a neighbouring country and their guardians who cross the border with them to enable their studies;

  10. students, participants of postgraduate studies, specialist education and other forms of education as well as PhD students studying in the Republic of Poland;

  11. scientists conducting research or development works in Poland;

  12. citizens of EU member states, citizens of a member state of EFTA – party to the Agreement on the European Economic Area or citizens of the Swiss Confederation as well as their spouses and children,

  13. foreigners holding a permanent residence permit or a residence permit of a long-term EU resident allowing them to stay in the territory of other member states of the EU, a member state of the European Free Trade Agreement (EFTA) – party to the Agreement on the European Economic Area, the Swiss Confederation or the United Kingdom of Great Britain and Northern Ireland, as well as their children and spouses, travelling through the territory of the Republic of Poland to the place of their residence or stay,

  14. foreigners who are citizens of Georgia, Japan, New Zealand, the Kingdom of Thailand, the Republic of Korea, the Republic of Tunisia and the Commonwealth of Australia, or are legally residing in the territory of the said countries, travelling by aircrafts, within the meaning of the Act of 3 July 2020 – aviation law, performing an international flight.

  15. persons crossing the Polish border on the basis of a repatriation visa, or persons holding a visa for the purpose of entering Poland as a member of the immediate family of a repatriate,

  16. foreigners, including competitors, members of coaching staff, physicians, physiotherapists and referees, whose visit is related to participation in international sports competitions organized in the territory of the Republic of Poland by an international sports organization or another organization recognized by the International Olympics Committee, or organized by an international sports organization with a Continental range belonging to such a federation, or by a Polish sports associations, as well as accredited sports journalists, after presenting the Border Guard with an appropriate letter issued by the entity organizing the competition, or confirmed by the relevant Polish sports association

  17. foreigners crossing the border of the Republic of Poland on the basis of a visa issued for humanitarian reasons related to the interest of the state or international obligations,

  18. citizens of the Republic of Belarus,

  19. fishermen as defined by Art. 2, Section 9 of the Act of September 11, 2019 on work aboard fishing vessels (Journal of Laws, item 2197) or seafarers as defined by Art. 2, Section 3 of the Maritime Labour Act of August 5, 2015 (Journal of Laws of 2020, item 1353), hereinafter referred to as the "Maritime Labour Act," including seafarers employed under the terms of Art. 46 or Art. 108 of the Maritime Labour Act, as well as:
    - seafarers or fishermen travelling to a port, also by means of transport other than a ship, or returning to their place of residence, also by means of transport other than a ship, after termination of employment on a ship – also seafarers and fishermen transiting through the territory of the Republic of Poland
    - persons performing work or rendering services on ships and offshore extraction and drilling platforms, based on an agreement other than a seafarer employment contract

  20. foreigners who have been granted a visa for the participation in the Poland. Business Harbour programme,

  21. foreign entrepreneurs and representatives of foreign economic entities, notified by a diplomatic post of a given country accredited in the Republic of Poland, and holding the consent of the relevant foreign affairs minister for such a visit, who are crossing the border of Poland for business,

  22. citizens of the United Kingdom of Great Britain and Northern Ireland as well as their children and spouses.

Under particularly justified circumstances, not specified above, the chief of a Polish Border Guard post may allow foreigners to enter the territory of the Republic of Poland after obtaining the consent of the Commander-in-Chief of the Polish Border Guard.

I'm a professional driver. I crossed the border. Do I have to undergo mandatory quarantine?

No, drivers driving in international road transport (including international combined transport) are exempted from compulsory quarantine after crossing the national border.

I'm now abroad. Can I go back to Poland?

Every Polish citizen can return to the country.

Rules for travellers from the EU Member States, Schengen Area, and Turkey arriving in Poland

Regardless of the means of transport used (collective, individual, or when crossing the border on foot), travellers are subject to a 10-day quarantine upon entry, unless they meet one of the following conditions:

  • they are fully vaccinated with all vaccine doses required and 14 days have passed since their final dose was administered (counting from the day following the last vaccination date). The vaccination must be certified by the EU digital COVID certificate or another document, in Polish or English, confirming vaccination with a vaccine that has been authorised in the European Union,
  • they had been infected with the SARS-CoV-2 virus (so-called convalescents), no later than 6 months before the day of crossing the Polish border. Convalescents must present a document confirming that they had indeed been infected, issued in Polish or English; acceptable documents include the EU digital COVID certificate,
  • they present a negative COVID-19 test result, confirmed with an EU COVID certificate or another document in Polish or English. Such a test must be performed no earlier than 48 hours before crossing the border.
  • they are children under 12 years of age who are travelling under the supervision of adults vaccinated against COVID19 or have a negative COVID-19 test result,
  • they are subject to other exemptions listed in Art. 3 of the Regulation of the Council of Ministers of 6 May 2021 on the establishment of certain restrictions, orders, and prohibitions in connection with the occurrence of an epidemic.

Travellers who have been quarantined may perform a test within 48 hours of crossing the border, with a negative test result releasing them from quarantine:

The above rules apply to travellers from:

  • European Union Member States: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, Netherlands, Ireland, Lithuania, Luxembourg, Latvia, Malta, Germany, Portugal, Romania, Slovakia, Slovenia, Sweden, Hungary, and Italy,
  • 4 non-EU countries that are part of the Schengen Area – Switzerland, Iceland, Norway, and Liechtenstein,
  • from Turkey, with which a special agreement has been concluded.

Rules for travellers from outside the European Union, Schengen Area, and Turkey arriving in Poland

Regardless of the means of transport used (collective, individual, or when crossing the border on foot), travellers are subject to a 10-day quarantine upon entry, unless they meet one of the following conditions:

  • they are fully vaccinated with all vaccine doses required and 14 days have passed since their final dose was administered (counting from the day following the last vaccination date), and their vaccination is certified by the EU digital COVID certificate or another document, in Polish or English, confirming vaccination with a vaccine that has been authorised in the European Union,
  • they are children under 12 years of age who are travelling under the supervision of adults vaccinated against COVID19,
  • they had been infected with the SARS-CoV-2 virus (so-called convalescents), no later than 6 months before the day of crossing the Polish border. Convalescents must present a document confirming that they had indeed been infected, issued in Polish or English; acceptable documents include the EU digital COVID certificate,
  • they are subject to exemptions listed in Art. 3 of the Regulation of the Council of Ministers of 6 May 2021 on the establishment of certain restrictions, orders, and prohibitions in connection with the occurrence of an epidemic.

Travellers who have been quarantined in Poland may perform a test – on the 8th day at the earliest, counting from the day after crossing the border – with a negative result releasing them from quarantine. When calculating the 7-day quarantine period, the expiry of which entitles travellers to have a diagnostic test performed on the eighth day, the day of crossing the Polish border is not taken into account).

Example: If you cross the Polish border on 1 July, then you will be eligible to have a diagnostic test performed on 9 July, with a negative result releasing you from quarantine.

Note: Individuals who stay within the territory of the Republic of Poland for no more than 24 hours and have a ticket confirming their departure abroad within this period are not subject to quarantine.

Passenger Locator Forms

Starting from 17 July, any person crossing the state border of the Republic of Poland by plane must fill out an electronic Passenger Locator Form via the ICT system before checking in, and if this is not possible, fill out a paper Passenger Locator Form provided by the cabin crew.

The data controller is the State District Sanitary Inspector competent for the place of residence or stay of the traveller.

EU digital COVID certificate

The EU digital COVID certificate is issued by the Ministry of Health. Vaccination certificates are issued as follows:

  1. in electronic form,
  2. in paper form,
  • by entities providing vaccination against COVID-19,
  • by a primary health care physician or primary care nurse.

More details about the EU COVID Certificate

Where can I ask for help to return to Poland if I am in a country where there is no Polish embassy?

Contact the consul of the Republic of Poland accredited in the territory of that country and provide him with your personal data and contact details, as well as information on the current situation and place of your stay. For contact details, see here.

Where should I report if I have lost my passport/ID and I am abroad and would like to return to Poland?

Contact the nearest Polish consular post and apply for a temporary passport to return to Poland. For contact details, see here.

Is it possible to leave Poland?

Yes. Information on requirements imposed on travellers in different countries can be found at: 

https://www.gov.pl/web/dyplomacja/informacje-dla-podrozujacych

Is it possible to contact the hotline if I am abroad?

Yes. Dial Poland’s country code +48 and then 800 190 590. For those calling from Polish telephone numbers, there is no need to dial the country code. Any problems with making the call may be due to operator limitations. In such a case, contact the operator.

Does an exemption from the quarantine obligation mean that those working abroad can visit their families and return to their workplace?

Yes, as long as they live within the internal borders of the EU.

What happens if a foreigner stays in Poland under a Schengen visa? Such person cannot return home due to cancelled flights. Will such person bear consequences of illegal stay in Poland?

The residence of foreigners in Poland under a valid Schengen visa at the time of introduction of the epidemic state in Poland is considered legal. In this case, such person is not required to submit a residency letter and no administrative decision is given. Such foreigner should leave our country within 30 days from the cancellation of the epidemic state or the state of epidemic emergency*.

However, if a person has come to Poland under a valid Schengen visa already during the epidemic state or the state of epidemic emergency, is unable to return to their country, and their visa has expired during their stay in Poland, such person may stay in Poland if they have applied for, for example, visa renewal*. The application deadline is extended to the 30th day following the date of the cancellation of the epidemic state or the state of epidemic emergency.

Is there still a ban on flights from airports located in certain countries?

As of 14 January 2021, there are no air traffic bans.

 

Food

Should we stock up on food?

No. Grocery stores are open as usual. There is no need to stock up. Poland is one of the largest food producers in Europe and there is no risk of food shortages.

Can the virus be transmitted through food?

On 9 March 2020, the European Food Safety Authority (EFSA) published a statement that, to the best of its current knowledge, there is no evidence that food may be a source or an intermediate link in the transmission of SARS COV-2. 

The EFSA emphasises that, on the basis of experience with SARS and MERS viruses, it can be concluded that people do not get infected with SARS COV-2 through food. Consequently, it is unlikely that the virus is transmitted through food and there is no evidence to date that this is the case. The EFSA emphasises that it is constantly monitoring the situation regarding the SARS COV-2 outbreak, which has caused the spread of the disease in a large number of countries. Microbiological safety of food can be maintained by strictly observing the basic principles of food safety that serve to prevent its contamination, including secondary contamination during distribution and sales.

What should be done to keep food safe?

Follow the FIVE KEYS TO SAFER FOOD recommended by the WHO.

Does heat processing destroy coronavirus?

The coronavirus is destroyed when an appropriate combination of time and temperature is used, e.g. 60 oC for 30 minutes. Thus, for meat and raw food products, typical heat processing eliminates microbiological contamination, including SARS COV-2.

What actions should an informed consumer take?

In a store:

  • People who frequent stores, supermarkets, and shopping centres should always remember that they are responsible for their own health and the health of others.
  • Avoid crowded areas if possible and keep an appropriate distance while waiting in lines.
  • Remember hand hygiene and proper hygiene when sneezing and coughing, especially when packing loose, unpackaged food, i.e. bread, confectionery, or nuts.
  • Remember to cover your nose and mouth.
  • Hands in the shop are in contact with work surfaces and cash. Use the plastic gloves and bags that are provided for packaging.
  • It is unhygienic to pick and choose, and to touch products that are intended for consumption without washing and heat treatment (e.g. bread, rolls, and confectionery).
  • Pay attention to proper respiratory hygiene: do not cough and/or sneeze in the direction of other people or goods.

At home:

  • Maintain proper hygiene when washing and preparing food. This is of key importance not only for the coronavirus, but especially for typical microbiological contamination that leads to food poisoning.
  • Wash hands, kitchen utensils, work surfaces, and cutting boards.
  • Always remember to separate raw products from those already prepared for consumption to avoid cross-contamination in the kitchen.

The WHO recommends following the FIVE KEYS TO SAFER FOOD.

 

Stop disinformation

Can spraying alcohol or chlorine all over the body kill the novel coronavirus?

No. Spraying alcohol or chlorine all over the body will not kill viruses that have already entered the body. Spraying such substances can be harmful to your skin and mucous membranes (i.e. eyes and mouth). Both alcohol and chlorine can be useful for disinfecting surfaces, but should be used as recommended.

Do hand dryers effectively kill the novel coronavirus?

No. Hand dryers are not effective in killing SARS-CoV-2019. To protect yourself from the novel coronavirus, you should wash your hands frequently with water and soap and disinfect them with an alcohol-based liquid. After washing your hands, dry them thoroughly using paper towels or a hot air dryer.

Can a UV disinfectant lamp kill the novel coronavirus?

UV lamps are designed to disinfect spaces and should not be used to sterilise hands or other skin surfaces, as UV radiation can cause skin irritation.

Do pneumonia vaccines protect against the novel coronavirus?

No. Pneumonia vaccines, such as the pneumococcal vaccine and the Haemophilus influenza B (Hib) vaccine, do not provide protection against the novel coronavirus. The virus is so new and different that there is no proper vaccine yet. Scientists are trying to develop a vaccine against SARS-CoV-2019 and the WHO supports their efforts. Although these vaccines are not effective against SARS-CoV-2019, it is recommended to take them according to the vaccination schedule.

Can regular rinsing of the nose with saline solution prevent infection with the novel coronavirus?

No. There is no evidence that regular rinsing of the nose with saline solution protects against infection with the novel coronavirus. There is some limited evidence that regular rinsing of the nose with saline can help mucous membranes to regenerate more quickly when you catch a cold. However, regular rinsing of the nose does not prevent infections of the respiratory tract.

Can eating garlic prevent infection with the novel coronavirus?

Garlic is a healthy food that may have some antimicrobial properties. However, there is currently no evidence that eating garlic protects against the novel coronavirus.

Can cold weather and snow kill the coronavirus?

There is no reason to believe that cold weather can kill the coronavirus or other diseases. Normal temperature of the human body is about 36.5 to 37 oC, regardless of the temperature outdoor and the weather. The most effective way to protect against the novel coronavirus is to wash your hands frequently with water and soap and to use alcohol-based hand sanitizers. You should also avoid close contact with anyone who coughs and sneezes.

 

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