The rules and conditions for pursuit of insurance distribution activity in the scope of personal insurance and property insurance are set out in the Act of 15 December 2017 on insurance distribution. The provisions of the insurance distribution act entered into force on 1 October 2018.

Insurance distribution activities can be pursued by insurance intermediaries (insurance agents, ancillary insurance agents and insurance brokers) and insurance undertakings. An insurance intermediary shall be entered in the register of insurance intermediaries. The register of insurance intermediaries is maintained by the Polish Financial Supervision Authority.

Based on provisions of the insurance distribution act insurance distributors are obligated to pursuit of activity honesty, fairly and professionally, in accordance with the best interests of their customers. Under one of the pro-customer provisions, insurance distributors determine, basing on basis information obtained from the customer, their demands and the needs, and provide objective information about insurance product to enable them to make an informed decision.