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Office for Foreigners

Complaints and requests

Pursuant to the organisational regulations of the Office for Foreigners, complaints and petitions concerning activities of the Office and the actions of voivodes in the scope of issues related to legalisation of foreigners' stay on the territory of the Republic of Poland are examined by the Control and Supervision Unit of the Migration Control and Security Department.

Complaints and petitions received by the Head of the Office for Foreigners are examined on the basis of provisions of Section 8 of the Act of 14 June 1960 Code of Administrative Proceedings (consolidated text, Journal of Laws of 2023, item 775, as amended - hereinafter Cap) and the Regulation of the Council of Ministers on the organisation of receiving and handling complaints and petitions (Journal of Laws of 2002, No. 5, item 46 - hereinafter the Regulation).

The subject of a complaint may be in particular negligence or improper performance of tasks by competent authorities or their employees, violation of the rule of law or the interests of complainants, as well as protracted or bureaucratic handling of cases.

The subject of a petition may be, in particular, matters of improving organisation, strengthening the rule of law, improving work and preventing abuse, protecting property, better meeting the needs of the population.

Complaints and petitions can be submitted:

  • in writing:
  • orally for the report: at the Control and Supervision Department in Warsaw ul. Koszykowa 16 (ground floor) on Monday from 8:00am and 5:30pm, from Tuesday to Friday from 8:00am to 3:00pm

ATTENTION:

  • When submitting a complaint and petition orally to the report, a valid identity document must be presented: (e.g. travel document, residence card, TZTZ, identity card).
  • Complaints and applications that do not contain your name and postal address will be left unprocessed in accordance with § 8(1) of the Regulation.
  • If the complaint and petition are made in the interest of another person - this must be done with his or her consent, expressed in writing and attached to the submitted letter.
  • The complaint should, as far as possible, provide as much detail as possible describing the event to which the matter relates. If the subject matter of the case will not concern the competence of the Head of the Office for Foreigners, the case will be sent to the competent authority.
  • Correspondence addressed to the competent authority, but sent only to the attention of the Head of the Office for Foreigners, or addressed to a number of addressees - without indicating the expectations towards the Head of the Office, may be left unprocessed upon examination of its content.
  • Repeated complaints, which have been previously considered and found groundless and their groundlessness has been demonstrated in the response to the complaint, and the complainant has not indicated new circumstances in the case, the Head of the Office may uphold his/her previous position with an appropriate annotation in the case file - without notifying the complainant.
  • Dealing with a complaint should take place no later than within one month. The complainant is entitled to a reminder for failure to deal with the complaint in time.
  • If you have provided your personal data in your complaint and petition, details of their processing are available on the data controller's website: www.udsc.gov.pl/rodo.
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