Office for Foreigners

Complaints and requests

Pursuant to the organisational regulations of the Office for Foreigners, complaints and requests concerning activities of the Office in the scope of issues related to legalisation of foreigners' stay on the territory of the Republic of Poland as well as granting international protection are examined by the Control and Supervision Unit of the Bureau of the Head of the Office.


Complaints and requests received by the Head of the Office for Foreigners are examined on the basis of provisions of Section 8 of the Act of 14 June 1960 Code of Administrative Proceedings and the Regulation of the Council of Ministers on the organisation of receiving and handling complaints and requests (hereinafter the Regulation).

The subject of a complaint may be in particular negligence or improper performance of tasks by competent authorities or their employees, violation of the rule of law or the interests of complainants, as well as protracted or bureaucratic handling of cases.

The subject of a request may be, in particular, matters of improving organisation, strengthening the rule of law, improving work and preventing abuse, protecting property, better meeting the needs of the population.

Complaints and requests can be submitted:

  • in writing: 

- in person at the Submission Hall of the Office in Warsaw ul. Taborowa 33,
on Monday from 8:00 a.m. to 6:00 p.m., Tuesday to Friday from 8:00 a.m. to 4:00 p.m. 
- sent by post to: Head of the Office for Foreigners ul. Taborowa 33, 02-699 Warszawa
- send via address for electronic delivery: AE:PL-63297-42869-TJTIE-23
- or send via e-mail to: wydzial.kontroli@udsc.gov.pl 

  • orally for the report: at the Control and Supervision Unit in Warsaw ul. Koszykowa 16 (ground floor) on Monday from 8:30 am and 5:30 pm, from Tuesday to Friday from 8:30 am to 3:00 pm

Applications submitted via the ePUAP platform by natural persons after 1 January 2026 will not be considered as effectively delivered to the authority.

 

ATTENTION:

  • When submitting a complaint and request orally to the report, a valid identity document must be presented: (e.g. travel document, residence card, TZTZ, identity card).
  • Complaints and requests that do not contain your name and postal address will be left unprocessed in accordance with § 8(1) of the Regulation.
  • If the complaint and request are made in the interest of another person - this must be done with his or her consent, expressed in writing and attached to the submitted letter.
  • The complaint should, as far as possible, provide as much detail as possible describing the event to which the matter relates. If the subject matter does not concern the competence of the Head of the Office for Foreigners, the case will be sent to the competent authority or sender will be informed which authority is competent.
  • Correspondence addressed to the competent authority, but sent only for the information purpose to the Head of the Office for Foreigners, or addressed to a number of addressees – without indicating the expectations towards the Head of the Office, may be left unprocessed upon examination of its content.
  • Repeated complaints, which have been previously considered and found groundless and their groundlessness has been demonstrated in the response to the complaint, and the complainant has not indicated new circumstances in the case, the Head of the Office may uphold his/her previous position with an appropriate annotation in the case file – without notifying the complainant.
  • Dealing with a complaint should take place no later than within one month. The complainant is entitled to a reminder for failure to deal with the complaint in time.
  • If you have provided your personal data in your complaint and request, details of their processing are available on the data controller's website: https://www.gov.pl/web/udsc-en/rodo

 

 

 

{"register":{"columns":[]}}